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Job Overview
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Graton Resort & Casino is a premier resort and casino destination known for its commitment to providing exceptional hospitality and entertainment experiences. With a rich blend of gaming, dining, and leisure amenities, Graton Resort & Casino attracts guests seeking a high-quality resort experience alongside exciting casino entertainment. The resort prides itself on redefining hospitality standards by fostering a culture that values professionalism, guest satisfaction, and seamless operational excellence across all departments. Employees are empowered to deliver superior service and contribute to the dynamic, guest-focused environment that Graton Resort & Casino embodies.
The role of Manager on Duty (MOD) at ... Show More
The role of Manager on Duty (MOD) at ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality management or casino operations
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to comply with all company policies and procedures
- Strong customer service orientation
- Proficiency in handling emergency situations
- Ability to work effectively under pressure
Job Qualifications
- College degree preferred
- Prior management experience in hospitality or casino operations
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Knowledge of regulatory requirements related to gaming and hospitality
- Ability to manage multiple departments and prioritize tasks
- Strong problem-solving and decision-making skills
Job Duties
- Redefine hospitality by supporting and promoting company values
- Maintain understanding of financial, operational, and guest service expectations for each department
- Ensure and coordinate proper execution of emergency response, alcohol consumption policies, regulatory agency interactions, guest problem resolution, and trespasses
- Maintain working knowledge of internal controls, HR policies, departmental policies and job descriptions
- Provide assistance, support, and inter-departmental coordination to team members and guests
- Exchange current information continuously with department management teams
- Ensure smooth interaction between all departments and guests during shifts
- Resolve guest complaints and problems immediately and effectively
- Conduct continual observations, inspections, and make recommendations for compliance, operational improvements, property condition, quality control, staffing levels, and team member performance
- Hold daily supervisory huddles for communication flow
- Communicate pertinent shift information to General Manager and Assistant General Manager in a clear and timely manner
- Provide written plans and regular progress reports to management
- Perform all other duties assigned to support the property
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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