Job Overview
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Graton Resort & Casino is a premier resort and casino destination known for its commitment to providing exceptional hospitality and entertainment experiences. With a rich blend of gaming, dining, and leisure amenities, Graton Resort & Casino attracts guests seeking a high-quality resort experience alongside exciting casino entertainment. The resort prides itself on redefining hospitality standards by fostering a culture that values professionalism, guest satisfaction, and seamless operational excellence across all departments. Employees are empowered to deliver superior service and contribute to the dynamic, guest-focused environment that Graton Resort & Casino embodies.
The role of Manager on Duty (MOD) at Graton Resort & Casino is vital in ensuring smooth operations and exceptional guest experiences. The MOD serves as the key leadership figure during their assigned shifts, overseeing all aspects of resort and casino operations. This position demands a strong ability to manage multiple departments, maintain compliance with regulatory standards, and provide immediate resolution to guest concerns. The MOD is responsible for upholding the highest standards of customer service, coaching team members, and fostering an atmosphere of collaboration and accountability. This role is perfect for those who excel in fast-paced environments and have a passion for hospitality management.
As the on-shift leader, the MOD must have a comprehensive understanding of financial, operational, and service goals across departments including gaming, food and beverage, security, and guest services. The MOD ensures effective communication between departments, maintains policy compliance, and regularly assesses staffing levels and operational performance. Crisis management and judicious decision-making are key elements of the position, as the MOD handles emergency response coordination, guest disputes, and regulatory interactions. The role requires detailed oversight of operational controls and human resources policies, with a focus on maintaining a safe, enjoyable environment for guests and staff.
In addition to supervising daily operations, the MOD leads daily supervisory meetings to disseminate important information and align department objectives. Regular reporting and planning with the General Manager and Assistant General Manager are critical to maintaining strategic alignment and operational excellence. Flexibility and a proactive approach are necessary traits, as the MOD also performs other duties as assigned to support the property's continual growth and success. This leadership position offers an excellent opportunity to advance in the hospitality and gaming industry within a respected and vibrant resort environment.
The role of Manager on Duty (MOD) at Graton Resort & Casino is vital in ensuring smooth operations and exceptional guest experiences. The MOD serves as the key leadership figure during their assigned shifts, overseeing all aspects of resort and casino operations. This position demands a strong ability to manage multiple departments, maintain compliance with regulatory standards, and provide immediate resolution to guest concerns. The MOD is responsible for upholding the highest standards of customer service, coaching team members, and fostering an atmosphere of collaboration and accountability. This role is perfect for those who excel in fast-paced environments and have a passion for hospitality management.
As the on-shift leader, the MOD must have a comprehensive understanding of financial, operational, and service goals across departments including gaming, food and beverage, security, and guest services. The MOD ensures effective communication between departments, maintains policy compliance, and regularly assesses staffing levels and operational performance. Crisis management and judicious decision-making are key elements of the position, as the MOD handles emergency response coordination, guest disputes, and regulatory interactions. The role requires detailed oversight of operational controls and human resources policies, with a focus on maintaining a safe, enjoyable environment for guests and staff.
In addition to supervising daily operations, the MOD leads daily supervisory meetings to disseminate important information and align department objectives. Regular reporting and planning with the General Manager and Assistant General Manager are critical to maintaining strategic alignment and operational excellence. Flexibility and a proactive approach are necessary traits, as the MOD also performs other duties as assigned to support the property's continual growth and success. This leadership position offers an excellent opportunity to advance in the hospitality and gaming industry within a respected and vibrant resort environment.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in hospitality management or casino operations
- Availability to work flexible hours including nights, weekends, and holidays
- Ability to comply with all company policies and procedures
- Strong customer service orientation
- Proficiency in handling emergency situations
- Ability to work effectively under pressure
Job Qualifications
- College degree preferred
- Prior management experience in hospitality or casino operations
- Strong leadership and interpersonal skills
- Excellent communication abilities
- Knowledge of regulatory requirements related to gaming and hospitality
- Ability to manage multiple departments and prioritize tasks
- Strong problem-solving and decision-making skills
Job Duties
- Redefine hospitality by supporting and promoting company values
- Maintain understanding of financial, operational, and guest service expectations for each department
- Ensure and coordinate proper execution of emergency response, alcohol consumption policies, regulatory agency interactions, guest problem resolution, and trespasses
- Maintain working knowledge of internal controls, HR policies, departmental policies and job descriptions
- Provide assistance, support, and inter-departmental coordination to team members and guests
- Exchange current information continuously with department management teams
- Ensure smooth interaction between all departments and guests during shifts
- Resolve guest complaints and problems immediately and effectively
- Conduct continual observations, inspections, and make recommendations for compliance, operational improvements, property condition, quality control, staffing levels, and team member performance
- Hold daily supervisory huddles for communication flow
- Communicate pertinent shift information to General Manager and Assistant General Manager in a clear and timely manner
- Provide written plans and regular progress reports to management
- Perform all other duties assigned to support the property
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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