Operations Manager, Housekeeping

Residence Inn by Marriott is a distinguished leader in the hospitality industry, known for its commitment to providing exceptional long-stay experiences. As a part of the Marriott International family, Residence Inn offers spacious suites equipped with full kitchens, blending the comforts of home with the conveniences of modern travel accommodations. Their dedication to delivering personalized service ensures that both business and leisure travelers receive the attentive and thoughtful care they deserve throughout their stay. The brand emphasizes teamwork, a warm service culture, and a deep sense of belonging among its associates, fostering an environment where employees can thrive and grow professionally. Marriott International itself is recognized globally for its values of diversity, inclusion, and equal opportunity employment, offering a workplace where the unique backgrounds and talents of all associates are respected and celebrated.

The Management position within the Rooms & Guest Services Operations department at Residence Inn by Marriott in Portland, Oregon is a critical role focused on supporting and enhancing all aspects of hotel operations. This full-time role offers a competitive pay range of $25.77 to $33.17 per hour, with eligibility for bonuses that reward performance. As a Management team member, the individual will play a pivotal role in overseeing departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The primary objective is to drive superior guest and employee satisfaction while maximizing the financial performance of the property. The manager will ensure that operational standards and procedures are rigorously followed and that all team members are motivated and equipped to meet the hotel’s goals.

In addition to managing staff and daily activities, the manager will lead specific teams to meet or exceed property objectives. This involves translating overarching goals into actionable plans for guest tracking and productivity, analyzing employee and guest satisfaction data to pinpoint areas for improvement, and fostering an environment of continuous advancement. The role requires exemplary leadership, characterized by confidence, energy, enthusiasm, and a customer-centric mindset that prioritizes exceeding guests’ ever-evolving expectations.

The position also entails a broad spectrum of operational responsibilities including executing the property's second effort and recovery plan, timely communication of guest satisfaction results, proactive management of employee and guest concerns, and ensuring all hospitality requirements are met or surpassed by the team. Furthermore, the manager is involved in regular human resources functions such as interviewing candidates, assisting with hiring decisions, and ensuring thorough orientations for new team members. Financial acumen is also essential, as the manager participates in annual quality audits, maintains key control programs, and interprets financial and performance reports to support profitability.

Working at Residence Inn by Marriott means joining a global network of hospitality professionals committed to excellence, inclusivity, and personal growth. The role is designed for a hands-on leader who is passionate about creating memorable experiences for guests and fostering a positive, productive workplace. It is an opportunity to contribute to a hotel that not only meets the needs of long-stay travelers but also invests deeply in its associates' development and success.