Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $33.17
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Professional development opportunities
Job Description
Marriott International is a globally renowned hospitality company known for its exceptional service and diverse portfolio of hotel brands. Among these, Residence Inn by Marriott stands out as a pioneering extended-stay hotel brand that caters to guests who require longer stays, offering them a comfortable and homelike experience. The Residence Inn provides spacious suites equipped with full kitchens, delivering the convenience and comfort of a modern home. Marriott International is deeply committed to fostering an inclusive and diverse work environment that values the unique backgrounds, insights, and experiences of all its associates. As an equal opportunity employer, Marriott welcomes all applicants and ensures non-discrimination on any protected basis, including disability, veteran status, or other legally protected characteristics.
At Residence Inn by Marriott, the focus is on helping guests thrive during their long stays by providing personalized service tailored to their unique needs. The brand prides itself on creating a work atmosphere rooted in teamwork, inclusivity, and professional growth. Working here means joining a global team dedicated to delivering the legendary Residence Inn service culture while enjoying the many benefits of a leading hospitality giant.
The Management position in Rooms & Guest Services Operations at the Residence Inn in Portland, Oregon, is a full-time role offering an hourly pay range of $25.77 to $33.17, with bonus eligibility. This vital role supports the successful execution of all hotel operations departments, which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The position involves managing staff and leading teams to continually improve both guest and employee satisfaction while maximizing the financial performance of the department.
In this role, you will ensure that hotel standards and procedures are consistently followed and that the property goals are met or exceeded. The management duties include supporting the operations team by translating organizational goals into actionable plans, addressing guest and employee satisfaction needs, and maintaining high energy and enthusiasm as a leader. You will assist in staff scheduling, conduct regular one-to-one meetings, and uphold the highest standards of guest service to provide an exceptional hospitality experience.
Additionally, this position requires close monitoring of property operations, including publishing guest satisfaction results promptly, managing employee concerns professionally, and ensuring all hospitality requirements are met or surpassed. The management role also involves actively participating in improving the hotel's profitability by assisting in annual quality audits, ensuring efficient key control programs, and understanding financial and performance data.
Human resource activities such as interviewing candidates, making hiring decisions, ensuring thorough orientations, and maintaining positive team relations are also crucial aspects of this position. By joining Marriott International as a manager at the Residence Inn, you become part of a global network where your purpose is valued, your best work is supported, and your professional growth is encouraged, all while delivering outstanding service to long-stay guests who rely on the Residence Inn for comfort and hospitality.
At Residence Inn by Marriott, the focus is on helping guests thrive during their long stays by providing personalized service tailored to their unique needs. The brand prides itself on creating a work atmosphere rooted in teamwork, inclusivity, and professional growth. Working here means joining a global team dedicated to delivering the legendary Residence Inn service culture while enjoying the many benefits of a leading hospitality giant.
The Management position in Rooms & Guest Services Operations at the Residence Inn in Portland, Oregon, is a full-time role offering an hourly pay range of $25.77 to $33.17, with bonus eligibility. This vital role supports the successful execution of all hotel operations departments, which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The position involves managing staff and leading teams to continually improve both guest and employee satisfaction while maximizing the financial performance of the department.
In this role, you will ensure that hotel standards and procedures are consistently followed and that the property goals are met or exceeded. The management duties include supporting the operations team by translating organizational goals into actionable plans, addressing guest and employee satisfaction needs, and maintaining high energy and enthusiasm as a leader. You will assist in staff scheduling, conduct regular one-to-one meetings, and uphold the highest standards of guest service to provide an exceptional hospitality experience.
Additionally, this position requires close monitoring of property operations, including publishing guest satisfaction results promptly, managing employee concerns professionally, and ensuring all hospitality requirements are met or surpassed. The management role also involves actively participating in improving the hotel's profitability by assisting in annual quality audits, ensuring efficient key control programs, and understanding financial and performance data.
Human resource activities such as interviewing candidates, making hiring decisions, ensuring thorough orientations, and maintaining positive team relations are also crucial aspects of this position. By joining Marriott International as a manager at the Residence Inn, you become part of a global network where your purpose is valued, your best work is supported, and your professional growth is encouraged, all while delivering outstanding service to long-stay guests who rely on the Residence Inn for comfort and hospitality.
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 2 years experience in guest services or related professional area
- Must be available to work full time
- Effective communication skills
- Leadership capability
- Knowledge of hospitality industry standards
- Ability to manage staff and operations
- Ability to handle guest and employee concerns professionally
Job Qualifications
- High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years of relevant experience
- Proven leadership and team management skills
- Strong communication and interpersonal skills
- Ability to interpret financial and performance data
- Experience in hospitality or hotel operations
- Proficiency in guest services and employee satisfaction management
- Ability to conduct interviews and assist in hiring and onboarding
Job Duties
- Ensure that goals are translated to the team relating to guest tracking and productivity
- Understand employee and guest satisfaction results and communicate plans to address needs and expand strengths
- Assist in ensuring team capabilities to meet expectations
- Lead by example demonstrating confidence, energy and enthusiasm
- Help employees understand and exceed guests' evolving needs and expectations
- Follow property-specific second effort and recovery plan
- Publish guest satisfaction results promptly including forms, comment cards and letters
- Take proactive approaches to employee concerns
- Extend professionalism and courtesy to employees
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist and teach team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being available and approachable for guests
- Take proactive approaches to guest concerns
- Extend professionalism and courtesy to guests
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in annual quality audit with GM and RD
- Ensure viable key control program is in place
- Understand financial statements, sales and activity reports, and other performance data
- Interview candidates and assist in hiring decisions
- Receive hiring recommendations from supervisors
- Ensure thorough and timely orientations for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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