Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Our esteemed hotel is a distinguished establishment known for its exceptional hospitality and dedication to providing guests with an unforgettable experience. As a full-service hotel, we pride ourselves on delivering top-notch accommodations, superior guest services, and well-maintained facilities that cater to a diverse clientele ranging from business travelers to vacationing families. We emphasize a welcoming atmosphere, combining comfort with efficiency, ensuring each guest feels at home throughout their stay. Our property includes well-appointed rooms, state-of-the-art amenities, and a committed staff who strive to uphold the highest standards in the hospitality industry.
The role of Operations Manager at our hotel is a pivotal leadership position responsible for overseeing hotel operations with a focus on front-of-house and back-of-house coordination. Reporting directly to the Assistant General Manager, the Operations Manager has direct oversight of the Guest Services Manager and the Hotel Reservations Systems. This position plays a crucial role in planning, development, and operational management across several departments, including Front Desk, Maintenance, Food and Beverage (F&B), and Housekeeping. The Operations Manager ensures the seamless integration and functioning of various systems such as the property management system and guest service technologies. Collaboration is key, as this role works closely with the Guest Service Manager to supervise and motivate Front Desk staff, ensuring the highest standards of service and guest satisfaction. The Operations Manager also monitors scheduling, staffing, training, and addresses guest complaints to maintain operational excellence. This is a full-time position requiring availability for all shifts including weekends and evenings. The successful candidate will have strong supervisory skills, financial comprehension related to hotel operations, and the ability to manage complex guest-related situations with patience and diplomacy. This position offers a competitive salary, commensurate with experience and expertise in the hospitality sector, along with opportunities for professional growth and development within a dynamic team environment.
The role of Operations Manager at our hotel is a pivotal leadership position responsible for overseeing hotel operations with a focus on front-of-house and back-of-house coordination. Reporting directly to the Assistant General Manager, the Operations Manager has direct oversight of the Guest Services Manager and the Hotel Reservations Systems. This position plays a crucial role in planning, development, and operational management across several departments, including Front Desk, Maintenance, Food and Beverage (F&B), and Housekeeping. The Operations Manager ensures the seamless integration and functioning of various systems such as the property management system and guest service technologies. Collaboration is key, as this role works closely with the Guest Service Manager to supervise and motivate Front Desk staff, ensuring the highest standards of service and guest satisfaction. The Operations Manager also monitors scheduling, staffing, training, and addresses guest complaints to maintain operational excellence. This is a full-time position requiring availability for all shifts including weekends and evenings. The successful candidate will have strong supervisory skills, financial comprehension related to hotel operations, and the ability to manage complex guest-related situations with patience and diplomacy. This position offers a competitive salary, commensurate with experience and expertise in the hospitality sector, along with opportunities for professional growth and development within a dynamic team environment.
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel operations management or related field
- Strong computer literacy especially with property management systems
- Effective communication and interpersonal skills
- Ability to work flexible hours including nights and weekends
- Ability to handle guest complaints tactfully and professionally
- Leadership experience in supervising teams
- Basic understanding of financial principles in hotel operations
Job Qualifications
- Must be able to work all shifts including weekends and evenings
- Demonstrated computer skills for guest registration, reservations, and reporting
- Minimum of average financial comprehension related to hotel operations
- Proficient supervisory skills
- Capable of developing and training subordinates
- High level of patience, problem solving skills, tact, and diplomacy to resolve conflicts
- Adaptable to changing duties and additional responsibilities
Job Duties
- Oversee day-to-day front of house operations including housekeeping and hotel reservations
- Fill in as rooms inspector when needed
- Oversee property management system and integration with external systems
- Ensure proper utilization of guest management and maintenance work order systems
- Collaborate with General Manager on front desk training and scheduling
- Manage and motivate front office personnel including staffing, training, discipline, and performance
- Check and control room reservations, front office systems, supplies inventory, scheduling, and forecasting
- Manage guest services relations, training, and guest response processes
- Investigate and record guest complaints
- Ensure that products meet guest needs and expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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