Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a well-regarded hotel known for delivering exceptional guest experiences through its dedicated team and well-structured operations. This hotel prioritizes excellence in hospitality, aiming to provide guests with unmatched comfort, convenience, and customer service from the moment they arrive until their departure. The hotel operates various departments including Front Desk, Housekeeping, Food and Beverage (F&B), and Maintenance, all working in synergy to uphold the highest standards. This establishment is committed to continuous improvement and innovation, ensuring that guest services are seamless and consistently meet evolving expectations within the hospitality industry.
The role of Operations Manager within this hotel is a pivotal position responsible for overseeing all hotel operations with a specific focus on both front-of-house and back-of-house activities. Reporting directly to the Assistant General Manager, the Operations Manager acts as a critical link in planning and development strategies tailored to enhance the efficiency and effectiveness of various departments such as Front Desk, Maintenance, Food and Beverage, and Housekeeping. This role demands a leader who can not only manage but also inspire the Guest Services Manager and Front Desk staff to deliver excellence in service and operational performance.
Key responsibilities include managing day-to-day front-of-house operations including housekeeping and hotel reservations, ensuring fluid coordination between departments, and maintaining optimal function of property management systems integrated across external platforms. The Operations Manager oversees the usage of systems that facilitate guest management and maintenance work orders, ensuring staff comply with operational standards. This role requires close collaboration with the General Manager to implement robust training programs for Front Desk staff, strategically draft and manage staff schedules, and spearhead staff motivation and performance management initiatives.
Additional duties include supervising inventory, scheduling, forecasting, guest service relations, and complaint investigations. The Operations Manager plays a vital role in controlling room reservations and front office systems, guaranteeing that the hotel consistently meets guest needs and expectations. This role also includes providing hands-on support as a Rooms Inspector when required, ensuring quality control within the hotel environment. Overall, the Operations Manager is integral to maintaining a harmonious balance between operational efficiency and exceptional guest service, making it a highly dynamic and rewarding opportunity for qualified hospitality professionals seeking to elevate their careers in hotel management. The role offers a stable employment type with competitive compensation aligned with industry standards, further attracting dedicated individuals passionate about hospitality excellence.
The role of Operations Manager within this hotel is a pivotal position responsible for overseeing all hotel operations with a specific focus on both front-of-house and back-of-house activities. Reporting directly to the Assistant General Manager, the Operations Manager acts as a critical link in planning and development strategies tailored to enhance the efficiency and effectiveness of various departments such as Front Desk, Maintenance, Food and Beverage, and Housekeeping. This role demands a leader who can not only manage but also inspire the Guest Services Manager and Front Desk staff to deliver excellence in service and operational performance.
Key responsibilities include managing day-to-day front-of-house operations including housekeeping and hotel reservations, ensuring fluid coordination between departments, and maintaining optimal function of property management systems integrated across external platforms. The Operations Manager oversees the usage of systems that facilitate guest management and maintenance work orders, ensuring staff comply with operational standards. This role requires close collaboration with the General Manager to implement robust training programs for Front Desk staff, strategically draft and manage staff schedules, and spearhead staff motivation and performance management initiatives.
Additional duties include supervising inventory, scheduling, forecasting, guest service relations, and complaint investigations. The Operations Manager plays a vital role in controlling room reservations and front office systems, guaranteeing that the hotel consistently meets guest needs and expectations. This role also includes providing hands-on support as a Rooms Inspector when required, ensuring quality control within the hotel environment. Overall, the Operations Manager is integral to maintaining a harmonious balance between operational efficiency and exceptional guest service, making it a highly dynamic and rewarding opportunity for qualified hospitality professionals seeking to elevate their careers in hotel management. The role offers a stable employment type with competitive compensation aligned with industry standards, further attracting dedicated individuals passionate about hospitality excellence.
Job Requirements
- Must be able to work all shifts including weekends and evenings
- Demonstrated computer skills for guest registration, reservations, reporting
- Minimum average financial comprehension to understand and interpret numbers as they apply to hotel operations
- Proficient supervisory skills
- Capable of developing and training subordinates
- High level of patience, problem solving skills, tact, and diplomacy to defuse anger and resolve conflicts and disputes
- Duties are subject to change and additional responsibilities or tasks may be assigned
Job Qualifications
- Ability to work all shifts including weekends and evenings
- Demonstrated computer skills for guest registration, reservations, and reporting
- Minimum average financial comprehension applicable to hotel operations
- Proficient supervisory skills
- Capable of developing and training subordinates
- High level of patience, problem solving skills, tact, and diplomacy to resolve conflicts and disputes
Job Duties
- Oversee day-to-day front of house operations including housekeeping and hotel reservations
- Fill in as Rooms Inspector when needed
- Oversee property management system and integration with all external systems to ensure proper function
- Oversee systems used to manage guests and maintenance work orders ensuring staff utilization
- Collaborate with General Manager on Front Desk training and schedule drafting
- Manage and motivate front office personnel including staffing, training, discipline, scheduling, and performance
- Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting
- Manage Guest Services Relations, Training, and Guest Response processes
- Investigate and record guest complaints
- Ensure that product adequately services guest needs and expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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