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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
The hiring establishment is a well-regarded hotel known for delivering exceptional guest experiences through its dedicated team and well-structured operations. This hotel prioritizes excellence in hospitality, aiming to provide guests with unmatched comfort, convenience, and customer service from the moment they arrive until their departure. The hotel operates various departments including Front Desk, Housekeeping, Food and Beverage (F&B), and Maintenance, all working in synergy to uphold the highest standards. This establishment is committed to continuous improvement and innovation, ensuring that guest services are seamless and consistently meet evolving expectations within the hospitality industry.
The role of Operations Manager with... Show More
The role of Operations Manager with... Show More
Job Requirements
- Must be able to work all shifts including weekends and evenings
- Demonstrated computer skills for guest registration, reservations, reporting
- Minimum average financial comprehension to understand and interpret numbers as they apply to hotel operations
- Proficient supervisory skills
- Capable of developing and training subordinates
- High level of patience, problem solving skills, tact, and diplomacy to defuse anger and resolve conflicts and disputes
- Duties are subject to change and additional responsibilities or tasks may be assigned
Job Qualifications
- Ability to work all shifts including weekends and evenings
- Demonstrated computer skills for guest registration, reservations, and reporting
- Minimum average financial comprehension applicable to hotel operations
- Proficient supervisory skills
- Capable of developing and training subordinates
- High level of patience, problem solving skills, tact, and diplomacy to resolve conflicts and disputes
Job Duties
- Oversee day-to-day front of house operations including housekeeping and hotel reservations
- Fill in as Rooms Inspector when needed
- Oversee property management system and integration with all external systems to ensure proper function
- Oversee systems used to manage guests and maintenance work orders ensuring staff utilization
- Collaborate with General Manager on Front Desk training and schedule drafting
- Manage and motivate front office personnel including staffing, training, discipline, scheduling, and performance
- Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting
- Manage Guest Services Relations, Training, and Guest Response processes
- Investigate and record guest complaints
- Ensure that product adequately services guest needs and expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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