Operations Manager - Food & Beverage

The Blackwell Inn & Pfahl Conference Center, located at The Ohio State University, is a premier hospitality establishment renowned for its exceptional food and beverage operations and commitment to delivering superior guest experiences. As a dynamic multi-outlet venue, it encompasses a full-service restaurant, lounge, student meal program, in-room dining, and banquet operations, catering to a diverse clientele that includes university students, staff, and visitors. The Blackwell Inn stands as a beacon of hospitality excellence in Ohio, combining traditional values with innovative service standards to create memorable dining experiences. The hotel is part of The Ohio State University campus, a leading public research university, which adds a unique educational and collaborative atmosphere to its operations.

The Operations Manager, Food & Beverage, plays a critical leadership role at The Blackwell Inn by overseeing the entire food and beverage operations. This position offers the opportunity to lead, innovate, and elevate guest experiences across various dining outlets and banquet services. The role requires a hands-on leadership approach, with responsibilities that include managing daily operations, coaching and developing team members, ensuring operational efficiency, maintaining financial performance, and upholding high-quality service standards including Preferred Hotels quality expectations. The Operations Manager works collaboratively with culinary leadership and other stakeholders to refine menu offerings and enhance service delivery.

This role demands an individual who thrives in fast-paced, dynamic environments and possesses strong organizational, problem-solving, and communication skills. As an ambassador of hospitality, the Operations Manager must be flexible, creative, and proactive in meeting the needs of a 24/7 hospitality operation that operates day, evening, weekend, and holiday shifts. Candidates are expected to bring a passion for leadership and guest satisfaction while contributing meaningfully to the success of the business and the team.

At The Blackwell Inn, the employment type is regular, with a standard of 40 scheduled hours per week distributed across varying shifts to meet operational requirements. Compensation for this role ranges from $55,700 to $72,700 annually, with actual salary determined by education, experience, and other internal equity factors. Employees are offered comprehensive benefits immediately upon hire, including medical, dental, and vision insurance, paid time off, retirement plans with employer contributions, tuition assistance, and opportunities for professional development and career advancement. The position also requires the successful completion of a background check, and may include a drug screen or physical examination during the post-offer process.

Joining The Blackwell Inn means becoming part of a committed team dedicated to excellence, learning, and growth. It is an opportunity for experienced hospitality professionals to develop their leadership capabilities within a distinguished institution at the heart of a vibrant academic community. This role not only fosters personal and professional growth but also allows for a meaningful impact on guest experiences and operational success within an esteemed public university setting.