Operations Manager-F&B

Hurricanes Holding, LLC is a dynamic company specializing in hospitality and event operations, primarily focused on delivering exceptional food and beverage experiences in various guest-facing environments. This organization is renowned for its commitment to high standards of service quality, operational excellence, and customer satisfaction across concessions, premium service areas, and catering. With a strong emphasis on teamwork, innovation, and adaptability, Hurricanes Holding ensures an outstanding and memorable experience for all guests. The company operates events that demand meticulous coordination and leadership to maintain smooth and efficient operations while adhering to rigorous standards for cleanliness, presentation, and professional service. Their work environment is fast-paced and requires employees to be flexible and solution-oriented to meet the evolving needs of large-scale events and hospitality services.

The Operations Manager - Food & Beverage (F&B) is a critical leadership role within Hurricanes Holding, LLC, directly impacting the guest experience during events. Reporting to the Senior Director of Operations, this role executes all F&B operations across concessions, premium spaces, catering, and various guest-facing areas. The Operations Manager is the frontline leader responsible for ensuring high performance, consistency, and adherence to established standards in service delivery, cleanliness, food presentation, and operational accuracy. This position demands a hands-on approach with the flexibility to support multiple functions within the food and beverage operations, meaning the manager must be adept in handling staff, coordinating with culinary and supply chain teams, and resolving issues swiftly and effectively.

As the primary on-the-ground leader during events, the Operations Manager oversees pre-event setup, ensures all locations are properly staffed and prepared, monitors service flow, and maintains a visible leadership presence in all assigned areas. They play a pivotal role in managing operational readiness, including equipment checks, product availability, and compliance with standards of professionalism and food safety. This role involves constant communication and collaboration across multiple teams, including culinary staff, supply chain, finance, and compliance, to provide a seamless experience for guests.

Moreover, the Operations Manager is entrusted with critical decision-making authority during events, including allocating staff, adjusting workflows, and addressing service challenges in real time. They participate in post-event reviews to identify areas for continuous improvement and contribute to implementing enhancing processes that increase operational efficiency and guest satisfaction. While the position holds significant operational control during events, certain responsibilities such as culinary standards, pricing changes, and managing specific departments like Standards & Compliance or Supply Chain remain outside the scope of this role.

This job is well-suited for experienced professionals in food and beverage, hospitality, or venue operations who thrive in high-pressure, high-volume environments. Ideal candidates possess 3 to 7 plus years of relevant experience and demonstrate strong leadership, organizational, and problem-solving skills. The Operations Manager must be decisive, calm under pressure, flexible, and capable of handling the physical demands of the role, including standing or walking for long periods and working a variable schedule that includes nights, weekends, and holidays as required by event timings. Hurricanes Holding promotes an inclusive work culture and is an equal opportunity employer, welcoming diversity and encouraging applicants from all backgrounds to apply.