Operations Manager, Events

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

AREA15 Las Vegas is the world's first purpose-built immersive entertainment district, strategically located parallel to the iconic Las Vegas Strip. AREA15 stands out as a unique destination that melds art, music, retail, and experiential entertainment into one dynamic venue. Visitors to AREA15 can explore a curated mix of immersive attractions such as Meow Wolf's Omega Mart, LIFTOFF Bar and Ride, Dueling Axes, Five Iron Golf, The Beast, Wink World: Portals Into the Infinite, Museum Fiasco, and the Dopeameme Institute for Pleasure Research. This diverse array of experiences makes AREA15 not only a hub for entertainment but also a cultural landmark redefining how people engage with art and entertainment in Las Vegas. In addition to permanent attractions, AREA15 hosts an ever-evolving roster of live concerts, events, immersive art exhibitions, and production shows that capture the spirit of innovation and creativity. The venue's vibrant nightlife, technological installations, and unique retail options further enrich the visitor experience, making it a beloved destination for locals and tourists alike. The location also features Zone 2: The Terminals at the AREA15 District, which houses Universal Destinations & Experiences' Universal Horror Unleashed, Felix & Paul Studios' Interstellar Arc, The Escape Game/Great Big Game Show, and other upcoming attractions that promise to keep the entertainment fresh and exciting. AREA15 prides itself on its commitment to diversity and equal employment opportunities, ensuring compliance with all federal, state, and local employment laws. The culture is one of creativity, innovation, and inclusivity.

The role of Operations Manager, Events at AREA15 is a key position within the Food & Beverage Department. This full-time role requires a strategic leader dedicated to supporting and overseeing the Events Division to ensure that all venues operate at the highest standards of visitor service, compliance, and operational excellence. The Operations Manager will collaborate closely with various departments including the General Manager, Events, Director of Food & Beverage Operations, Public and Private Sales teams, and multiple support teams across the property. Responsibilities include managing staff training, scheduling, payroll, inventory control, enforcement of food safety and health regulations as stipulated by the Southern Nevada Health District (SNHD), and ensuring the flawless execution of Events and Banquet Event Orders (BEOs). The successful candidate will be proficient in technology and business planning software to efficiently build financial reports and projections. This position demands an individual capable of thriving in a fast-paced, high-energy environment, with excellent communication skills and a strong ability to lead, motivate, and develop management teams and frontline staff. They must also demonstrate AREA15's exceptional service standards, known as ART!, in every guest interaction, maintaining a professional appearance and adhering strictly to company policies and procedures. Given the nature of the business, the candidate must be flexible to work varied shifts including nights, weekends, and holidays, committing to a minimum 50+ hour work week that may fluctuate based on business needs. This role is ideal for someone passionate about immersive entertainment who possesses extensive knowledge of all aspects of Food & Beverage operations and event management, particularly with experience in large-scale festivals, concerts, and temporary food and beverage stations. Ultimately, the Operations Manager, Events, is crucial to ensuring that AREA15 continues to provide extraordinary, seamless experiences to its diverse visitor base while maintaining operational integrity and financial success.

Job Requirements

Degree from accredited four-year institution preferred
3+ years of experience in high volume food & beverage operations
Applicants must be 21 years of age or over
Proof of eligibility to work in the United States
Valid work cards including Health, Alcohol Awareness and Non-Gaming
Ability to work varied shifts, including nights, weekends and holidays
Ability to stand, walk, bend and lift for extended periods of time
Ability to lift 25lbs
Proficient knowledge of POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog)
Experience with food & beverage operations at large-scale events, festivals, and concerts
Strong leadership skills including time management and delegation
Ability to make decisions and solve problems in a fast-paced environment
Excellent communication and interpersonal skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience managing employees and handling guest issues in large crowd settings
Ability to work in all weather conditions and environments with noise, crowds, flashing lights and smoke

Job Qualifications

Applicants must be 21 years of age or over
Proof of eligibility to work in the United States
Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations
Ability to make decisions and solve problems in a fast-paced environment
Experience resolving conflicts and negotiating with others, knowing when to escalate
Basic financial analysis and accounting knowledge
Proficient knowledge of POS (Square), timekeeping software (Paychex), and purchasing systems (Yellow Dog)
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to allocate human and material resources creatively and efficiently
Organized and detail oriented when dealing with food standards, costs, safety, creating schedules, shipments, cleaning schedules
Ability to create and apply SOPs to ensure consistency
Proficient knowledge of applicable SNHD guidelines and requirements
Ability to establish and maintain interpersonal relationships
Valid work cards (Health, Alcohol Awareness and Non-Gaming)
Experience in developing and building teams
Experience in Food & Beverage operations for large-scale events, festivals, concerts
Experience managing employees and handling guest issues in large crowd settings
Experience with temporary food and beverage stations/bars for large events
Degree from accredited four-year institution preferred
3+ years of experience in high volume food & beverage operations
Demonstrate strong leadership skills, including exceptional time management and delegation
Ability to work varied shifts, including weekends and holidays
Ability to work extended hours when business requires
Ability to lift 25lbs
Ability to stand, walk, bend and lift for extended periods of time
Proficient in English
additional language skills preferred
Ability to work in all weather conditions including extreme heat, sun, wind, rain, and cold
Ability to work in environments with noise, crowds, flashing lights, and smoke

Job Duties

Exhibit exceptional communication and interpersonal skills, dealing with many types of people at all levels in a direct diplomatic way to always achieve best results
Be proficient in technology and business planning software to build financial projections and reports in a timely manner
Work closely with the General Manager, Events and the Director of F&B Operations to deliver on all food & beverage and operations needs for the assigned venues
Assist with development of Assistant Managers and Supervisors to further their growth
Collaborate with Public and Private Sales team to ensure Events/BEOs are executed as contracted with an exceptional attention to detail
Work with various support teams across property to execute Events/BEOs (security, housekeeping, customer experience, warehouse, property ops, production, attractions, etc.)
Hire, train and manage the front of house and back of house staff as required
Ensure all staff is trained on best practices for food preparation, proper and legal alcoholic beverage service, kitchen safety techniques and understanding of SNHD standards
Set daily and weekly work and cleaning schedules for front of house and back of house staff
Manage items, transactions, and basic upkeep of the POS system
Perform daily upkeep, verification, and corrections in timekeeping software
Oversee staff payroll and tip distribution accurately
Work with local suppliers for purchasing of spirits, dry goods, supplies, etc.
Manage inventory, COGs, labor, product mixes, valid work cards, etc
Conduct staff trainings, motivation, one on ones, and corrective coaching
Clearly report financials and descriptive recaps to senior management and other AREA15 executives at regular daily intervals and upon request
Demonstrate ART! (AREA15's service standards) in every guest interaction
Adhere to department and company policies and procedures
Maintain a professional, polished appearance in line with AREA15 standards
Work various shifts, including nights, weekends, and holidays
Create and improve the existing policies and procedures for the F&B operations department
Be available to respond to time-sensitive matters
Perform other work-related duties as assigned