Operations Manager - Eastern PA/NJ DT

Our company is a leading provider of traffic control services, dedicated to delivering reliable, timely, and safe solutions to our clients. Operating primarily on the eastern side of Pennsylvania and New Jersey, we specialize in ensuring well-organized operations that maintain the highest standards of safety and professionalism. With a focus on excellence and customer satisfaction, our organization supports a dynamic team environment where growth and development are encouraged. We pride ourselves on effective communication, strong leadership, and our commitment to worker and public safety throughout every project. We value diversity and are an Equal Employment Opportunities Employer, promoting an inclusive workplace where all qualified candidates are welcomed regardless of their background or personal characteristics.

We are currently seeking an experienced Operations Manager to join our team to oversee both office and field operations. This role is crucial in maintaining the integrity of the traffic control services provided to clients. The Operations Manager will manage a team that includes the Office Administrator and all field positions, ensuring every aspect of the operation runs smoothly and efficiently. Given the expansive territory covering eastern Pennsylvania and New Jersey, this position requires a considerable amount of travel, estimated at about 75% of the time.

The Operations Manager is responsible for the entire operational workflow, including new hire processes, orientations, and ongoing training programs. This role reports directly to the Regional Manager and plays a pivotal role in strategy development to foster business growth. The person in this position must balance time effectively between office work and field presence, typically spending fifty percent of working hours in each setting. Key responsibilities include overseeing all office and field personnel, conducting site audits in collaboration with Field Supervisors, ensuring job site compliance, and maintaining high safety standards. This role also involves handling administrative duties such as completing written reports on various operational aspects including accidents, complaints, and employee injuries.

In addition to operational oversight, the Operations Manager will coordinate safety meetings and maintain morale among personnel to promote teamwork and a positive work environment. They will also manage hiring and termination processes with accountability to human resources and supervisors, oversee office budgets with a strong understanding of profit and loss (P&L) statements and financial management, and ensure proper inventory control of operational equipment and vehicles. The individual should be proactive, well-organized, capable of handling multiple projects simultaneously, and must be able to work varied shifts as required. This role demands excellent problem-solving skills, excellent written and verbal communication abilities, and comfort working in a high-pressure, fast-paced environment. Flexibility to assist outside standard business hours and a commitment to maintaining a professional appearance are also essential. Continuous improvement through operational excellence practices and alignment with LEAN or Kaizen methodologies will be an advantage in this role. Overall, the successful candidate will be a resourceful leader dedicated to enhancing service quality, operational efficiency, and team cohesion while prioritizing safety and customer satisfaction.