Operations Manager - Deaconess Henderson Sportsplex

Deaconess Henderson Sportsplex is a premier sports, recreation, and entertainment destination located in Henderson, Kentucky. This facility plays a vital role in improving not only the physical health but also the economic vitality of the local community. As a managed entity under Sports Facilities Management, LLC (SFM), a division of Sports Facilities Companies (SFC), Deaconess Henderson Sportsplex benefits from the expertise of the nation’s leading organization dedicated to managing and developing sports, recreation, wellness, and event facilities. SFC's commitment to excellence and innovation has earned it national recognition as a Top Workplace and a workplace of choice for many professionals in the industry. The company places a strong emphasis on collaboration, accountability, and service, fostering a highly entrepreneurial and team-oriented culture.

The Operations Manager at Deaconess Henderson Sportsplex plays a critical leadership role by overseeing the day-to-day operations of the facility to ensure smooth and efficient service delivery. This full-time, exempt position reports directly to the General Manager and is responsible for managing multiple departments including maintenance, housekeeping, retail operations, the adventure/climbing area, food and beverage services, and event management. The role also encompasses front desk administration and reporting, requiring a detail-oriented approach to administrative duties.

This position demands a highly organized and experienced professional capable of hiring, training, and scheduling staff to maintain the high standards expected by the company. The Operations Manager acts as the primary contact for contracted events and is deeply involved in event development, both in-house and in partnership with external collaborators. Additionally, the manager assists with sponsorship sales and negotiates contracts with vendors, fostering positive working relationships to support operational excellence.

Critical to this role is the responsibility of serving as Manager-on-Duty (MOD), ensuring facility health and safety, managing quality control, overseeing expense management, security, and facility maintenance. Cash handling procedures and compliance with company policies and applicable laws also fall under the purview of the Operations Manager. The successful candidate will contribute significantly to the facility’s business planning and execution, with oversight over the Operations and Food and Beverage departments.

Deaconess Henderson Sportsplex offers an engaging workplace where team members are encouraged to grow both personally and professionally. The role requires excellent interpersonal, problem-solving, and communication skills, alongside strong computer proficiency. Flexibility in work hours, including nights, weekends, holidays, and extended periods of work, is essential given the nature of the sports and entertainment industry. Current CPR/First Aid certification or willingness to obtain these certifications is also required. This position offers an exciting opportunity to be part of a championship-level team that values fun, fulfillment, and service to enrich the community and drive career advancement.