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Marriott International, Inc logo

Operations Manager - Courtyard Tarrytown

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $31.18 - $34.13
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
Performance bonus
Professional development opportunities

Job Description

Courtyard by Marriott Tarrytown Westchester County is part of the renowned Marriott International portfolio, a global leader in hospitality known for its commitment to exceptional guest service and innovative accommodations. Located in Tarrytown, New York, this hotel is strategically positioned to serve business and leisure travelers alike, offering a blend of comfort, convenience, and premium amenities that align with Marriott's global standards. As an establishment focused on enhancing the traveler experience, the Courtyard by Marriott brand has been a pioneer in designing hotels tailored specifically for business travelers, ensuring spaces and services that support productivity and relaxation. The hotel embodies... Show More

Job Requirements

  • High school diploma or GED
  • 4 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in guest services, front desk, housekeeping, or related professional area
  • Ability to lead and motivate a team
  • Strong interpersonal and communication skills
  • Availability for full-time work
  • Willingness to perform hands-on operational duties as needed

Job Qualifications

  • High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
  • Strong leadership and team management skills
  • Excellent customer service and communication abilities
  • Ability to understand and analyze financial and operational reports
  • Skill in handling employee relations and conflict resolution
  • Proficient in scheduling and operational planning

Job Duties

  • Supports successful execution of hotel operations with focus on housekeeping leadership
  • Manages and leads staff to improve guest and employee satisfaction
  • Ensures standards and procedures are followed consistently
  • Translates goals related to guest tracking and productivity to the team
  • Understands and communicates employee and guest satisfaction results to address areas of need
  • Leads by example with self-confidence, energy, and enthusiasm
  • Manages guest concerns with professionalism and courtesy
  • Assists in performing annual Quality audit with General Manager and Regional Director
  • Oversees key control program and ensures viability
  • Understands financial statements, sales, and performance data
  • Interviews and assists in making hiring decisions
  • Ensures thorough orientations for new team members
  • Communicates and updates goals and results with employees
  • Meets semiannually with staff on one-to-one basis

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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