Operations Manager - Courtyard Tarrytown

Courtyard by Marriott Tarrytown Westchester County is part of the renowned Marriott International portfolio, a global leader in hospitality known for its commitment to exceptional guest service and innovative accommodations. Located in Tarrytown, New York, this hotel is strategically positioned to serve business and leisure travelers alike, offering a blend of comfort, convenience, and premium amenities that align with Marriott's global standards. As an establishment focused on enhancing the traveler experience, the Courtyard by Marriott brand has been a pioneer in designing hotels tailored specifically for business travelers, ensuring spaces and services that support productivity and relaxation. The hotel embodies Marriott's dedication to fostering inclusive, welcoming environments for guests and staff, reflecting the diverse cultures and talents that make up its team.

The role available at Courtyard by Marriott Tarrytown is a full-time management position within the Rooms & Guest Services Operations category. This position focuses primarily on housekeeping leadership while providing cross-functional exposure across other hotel operations departments. The hourly pay ranges from $31.18 to $34.13, with eligibility for a performance bonus, which speaks to Marriott's practice of rewarding dedication and results. The primary responsibility of this leadership role is to ensure the smooth execution of hotel operational activities, with a keen eye on guest satisfaction and financial performance.

The ideal candidate will play a pivotal role in driving team success, managing staff effectively, and continuously striving to enhance both employee and guest experiences within the property. This position demands a proactive approach to operational challenges, including the implementation of property-specific strategies such as second effort and recovery plans to address and resolve issues as they arise. Leaders in this role are expected to be exemplary in their conduct, demonstrating self-confidence, energy, and enthusiasm that motivate their team to meet or exceed hotel standards and goals.

A significant component of the job includes managing and monitoring activities that directly influence the guest experience, emphasizing the need for excellent customer service skills and the ability to handle guest concerns professionally and efficiently. This role contributes to the property’s profitability by assisting with quality audits, overseeing key control programs, and interpreting financial and performance data to inform operational decisions.

Human resources responsibilities are also integral, including hiring, interviewing, orientation, and ongoing staff development, ensuring that the team is well-equipped to meet evolving guest expectations.

Joining the Courtyard team means becoming part of a global network under Marriott International that values diversity, inclusion, and ongoing personal and professional development. Marriott champions equal opportunity employment and celebrates its associates' unique backgrounds, striving to create an environment where everyone feels valued and empowered. This environment encourages a culture of learning, improvement, and shared success, making it an excellent place for individuals passionate about hospitality to grow while delivering outstanding guest experiences.