Operations Manager

Durham, NC, USA|

Job Overview

Compensation

Salary

Range $40,300.00 - $76,100.00

Benefits

Paid vacation

paid personal leave

Holiday pay

401(k) with Company Match

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Marriott hotel discounts

Paid training

Career growth opportunities

Job Description

CMC Hotels is a respected hotel management company based in North Carolina with over 35 years of experience in developing, acquiring, repositioning, and managing top-tier Marriott and Hilton hotels. Renowned for its strategic approach to hospitality management, CMC Hotels places a strong emphasis on cultivating talent and fostering a supportive, engaging workplace culture that drives success. The company’s core philosophy revolves around "Growing People," acknowledging that dedicated associates are fundamental to delivering outstanding guest experiences and exceeding financial and operational goals consistently. CMC Hotels' portfolio features award-winning properties that stand out for their commitment to excellence and innovation in the hospitality industry.

The current opportunity is for an Operations Manager at the Residence Inn Raleigh-Cary/Crossroads, a well-regarded extended-stay Marriott property which emphasizes comfort and convenience for guests requiring longer-term accommodations. This role is designed for a dynamic hospitality leader who enjoys a hands-on approach and is passionate about shaping memorable guest experiences through effective team leadership. The Operations Manager will work closely with the General Manager and oversee key operational departments including Front Office, Housekeeping, and Food & Beverage. The position entails a significant leadership responsibility aimed at achieving operational efficiency, high guest satisfaction, brand standard compliance, and financial success.

This role is ideal for professionals aspiring to advance to Assistant General Manager or General Manager roles. It offers a comprehensive leadership experience in hotel operations including direct supervision of Food & Beverage services such as restaurant and bar operations, which are integral to the Residence Inn’s guest offerings. The Operations Manager ensures daily operational effectiveness through collaboration with department heads, resource management, and implementing best practices for guest service and staff development.

Besides the engaging role, CMC Hotels provides a robust benefits package highlighting paid vacation, personal leave, holiday pay, and access to a fully vested 401(k) plan with company match. Health benefits include BCBS medical insurance, dental, and vision coverage, along with short-term and long-term disability. The company also offers Marriott hotel discounts, paid training and development programs, and ample career growth opportunities within its expanding portfolio. This combination of competitive benefits and a growth-oriented company culture makes the Operations Manager position an attractive career prospect for hospitality professionals dedicated to excellence and leadership growth.

Job Requirements

minimum of 3 years experience in hotel leadership roles
proven experience managing food and beverage operations
knowledge of bar operations including inventory and cost controls
strong understanding of front office, housekeeping, and operational procedures
working knowledge of hotel financial management and budgeting
ability to lead and develop teams effectively
excellent communication and organizational skills
flexibility to work varied schedules including holidays and weekends
physical ability to stand, walk, bend, stoop, reach, and lift up to 40 pounds
ability to work in both office and operational environments including guest and back-of-house areas

Job Qualifications

minimum of 3 years progressive hotel leadership experience, preferably in Marriott or branded hotels
experience as operations manager, assistant general manager, front office manager, or food & beverage manager
required experience managing food & beverage operations including restaurant and bar service
working knowledge of bar operations, liquor inventory controls, beverage cost management, responsible alcohol service
strong knowledge of front office, housekeeping, and food & beverage operations
understanding of hotel financial statements, labor management, departmental budgets, and cost controls
demonstrated ability to lead, motivate, coach, and develop teams
excellent communication, organizational, and problem-solving skills
experience with Marriott systems and brand standards preferred
flexible schedule including evenings, weekends, holidays, and business demands

Job Duties

support the general manager in overall hotel operations and success
provide daily oversight of front office, food & beverage, and housekeeping departments
maintain high guest satisfaction by promptly resolving concerns
lead, coach, and develop department managers and hourly associates
ensure compliance with Marriott brand standards and company policies
monitor guest satisfaction scores and implement improvement plans
assist with recruiting, training, scheduling, and performance management
review labor productivity and staffing to maximize efficiency
partner with department leaders to control expenses and improve profitability
oversee housekeeping operations ensuring cleanliness and quality
manage food & beverage outlets to maintain quality, responsible alcohol service, and sanitation
support bar operations including inventory control and beverage cost management
collaborate with culinary and F&B teams to drive revenue
participate in forecasting, budgeting, and cost control
conduct inspections of guest rooms and public spaces for quality assurance
ensure compliance with safety, sanitation, OSHA, and health standards
serve as manager on duty as assigned
support hotel initiatives and special events
collaborate with sales, revenue management, engineering, and other departments for operational excellence