Operations Manager

Midland, TX, USA|Onsite

Job Overview

Compensation

Salary

Range $41,400.00 - $78,200.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

The hiring establishment is a full-service hotel located in Odessa, dedicated to providing exceptional hospitality experiences to its guests. Known for its strategic location and commitment to quality service, this hotel caters to both business and leisure travelers, delivering a welcoming atmosphere combined with efficient operational practices. The establishment prides itself on maintaining high standards of guest satisfaction through attentive and friendly service across all departments, including Front Office, Housekeeping, and Food and Beverage. With a focus on operational excellence and cost control, the hotel continuously strives to enhance its service offerings while maintaining an optimal balance of quality and efficiency.

The role of Operations Manager in the Odessa location is a pivotal leadership position that supports the overall management and daily operations of the hotel. This position requires a hands-on management style, working closely with the General Manager to coordinate and oversee the performance of key hotel departments such as the Front Office, Housekeeping, and Food and Beverage. The Operations Manager ensures that all guest interactions are handled in a professional and courteous manner, enhancing the guest experience from the moment of check-in through their entire stay.

This role entails not only supervising and motivating department staff but also involves controlling operational costs and minimizing expenses to support the hotel's financial goals. The Operations Manager must demonstrate thorough knowledge of hotel operations, including sales, revenue management, and accounts receivable billing. Effective communication, both written and verbal, is essential to relay ideas clearly and maintain composure under pressure. The position demands a flexible schedule accommodating mornings, nights, weekends, and holidays based on business needs.

Ideal candidates will bring at least two years of front office management experience, with proven supervisory skills in a hotel setting. A valid driver’s license and the ability to understand and utilize financial and operational data are also required. This hands-on leadership role offers a dynamic opportunity to influence guest satisfaction and operational efficiency directly while developing a cohesive and motivated team. Offering competitive employment terms, this position is ideal for hospitality professionals seeking growth in a supportive and guest-focused environment.

Job Requirements

associate's or four year college degree preferred
two years front office management experience in a hotel preferred
proficient with hotel sales, revenue management and A/R billing
previous supervisory experience in a hotel required
must have a valid driver's license from the applicable state
must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels
must be able to convey information and ideas clearly, both oral and written
must maintain composure and objectivity under pressure
must be able to work with and understand financial information and data, and basic arithmetic function

Job Qualifications

associate's or four year college degree preferred
two years front office management experience in a hotel preferred
proficient with hotel sales, revenue management and A/R billing
previous supervisory experience in a hotel required
must have a valid driver's license from the applicable state
must be able to convey information and ideas clearly, both oral and written
must maintain composure and objectivity under pressure
must be able to work with and understand financial information and data, and basic arithmetic function

Job Duties

approach all encounters with guests and team members in a friendly, service-oriented manner
have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
motivate, coach, counsel and discipline all team members
develop team member morale and ensure all team members are fully trained
maximize room revenue and occupancy by reviewing status daily
have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
be familiar with Human Resources policies and procedures, I-9s and E-Verify, proper documentation, Workers' Compensation, training, etc.
ensure no-show revenue is maximized through consistent and accurate billing
assist with or process payroll
all other duties as assigned by management