Operations Manager

New Vision Hotels is an independent franchisee operating within the hospitality industry, specifically overseeing the SpringHill Suites Fort Collins located in Fort Collins, Colorado. This property is not owned by Marriott International, Inc., but operates under their brand as part of a franchise agreement. New Vision Hotels takes full responsibility for the employment policies, including hiring, firing, discipline, compensation, benefits, and working conditions for its employees. This ensures a unique and dedicated management approach while maintaining Marriott's high standards and brand integrity throughout its operations.

SpringHill Suites Fort Collins invites passionate and hands-on professionals to join their team as an Operations Manager. The role is designed for a dynamic, guest-focused individual who enjoys being visible on the hotel floor, leading by example, and engaging directly with both guests and associates. Unlike traditional managerial roles that might be desk-centric, this position prioritizes active leadership during the hotel’s busiest periods, which typically include evenings and weekends. This is a full-time management position with an annual pay rate of $65,000, offering a challenging and rewarding opportunity to contribute directly to guest experience and operational excellence.

As an Operations Manager, you will be at the forefront of ensuring that SpringHill Suites Fort Collins consistently delivers exceptional service. Your leadership will help uphold Marriott’s brand standards and cultivate a service-driven culture among the team. You will serve as the pivotal leadership presence during off-peak hours when senior management is not on site, which requires decisiveness, problem-solving skills, and a hands-on approach to both guest services and internal team support. This is not only a leadership position but also an active role that demands being able to step in across various departments including the front desk, housekeeping, and breakfast areas to keep operations flowing smoothly.

The Operations Manager will work closely with the General Manager and department heads to ensure operational consistency and quality across all shifts. Coaching and supporting the front desk, breakfast, and housekeeping teams will be essential to maintaining excellent service standards. You will be responsible for resolving guest issues and operational challenges on the spot, reinforcing a positive and productive atmosphere for all associates. Being an effective advocate for guests and employees alike, you will contribute to a motivated team environment and help sustain the reputation of SpringHill Suites Fort Collins as a preferred choice for travelers and guests.

This position suits individuals who thrive in a fast-paced, guest-centric environment and who have proven leadership capabilities, particularly in hospitality settings. Marriott brand experience is highly desirable, although candidates with leadership success in full-service or select-service hotels will also be considered. Strong communication and coaching skills, along with enthusiasm for guest interaction and employee engagement, are key qualities for those who wish to succeed in this role. Evening and weekend availability is crucial, as these are the times when the leadership presence is most needed on the property.

In summary, SpringHill Suites Fort Collins is actively seeking an Operations Manager who is not only committed to operational excellence and guest satisfaction but also enjoys being a visible and motivating leader on the hotel floor. This role offers a unique chance to grow professionally within a respected hospitality brand and work for a dedicated franchisee who values high-quality service and team leadership. If you are passionate about creating outstanding guest experiences, leading energetic teams, and working in a supportive and engaging hotel environment, this opportunity might be the perfect fit for you.