Operations Manager

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

401(k) retirement plan

Life insurance

Employee Incentive Program

voluntary life insurance

Hotel Stay perks

accident insurance

critical illness insurance

Hospital Indemnity insurance

Educational Reimbursement

Paid Time Off

Manager in Training Program

Job Description

PAH Management is a Dallas-based hotel ownership and management company that operates a diverse portfolio of select-service properties across multiple states, managing renowned brands such as Marriott and Hilton. The company is deeply committed to fostering a workplace culture that places associates at the forefront, creating a supportive and inclusive environment aimed at becoming America's preferred hotel management company. Known for its focus on operational excellence and dedication to guest satisfaction, PAH Management emphasizes the development of its team members through ongoing training and leadership opportunities, nurturing talent to achieve high standards of service and operational performance. This dedication extends to the company's strategic approach to hotel management, ensuring that each property under its wing upholds brand standards, safety protocols, and financial performance metrics with precision and care.

The Operations Manager role at PAH Management's Courtyard location in Baton Rouge, Louisiana, is a critical leadership position responsible for overseeing the day-to-day operational performance of the hotel. This role is strategically centered on driving revenue generation, implementing cost control measures, enhancing guest satisfaction, and fostering associate development. As a key member of the property's leadership team, the Operations Manager serves as the Manager on Duty during designated shifts, ensuring a visible presence and immediate response to any operational challenges or guest concerns.

The position requires a leader who can provide comprehensive oversight across various departments, including front office, housekeeping, maintenance, and food and beverage services. The Operations Manager is tasked with ensuring all associates perform their duties with attentiveness, courtesy, and efficiency, maintaining a high standard of service consistent with brand expectations. Financial acumen is also essential, as the role involves managing monthly reforecasts, detailed expense reviews, and accurate financial document submissions to corporate offices.

In addition to operational leadership, the Operations Manager plays a pivotal role in enhancing the guest experience by being actively present in the hotel during peak times, greeting guests, and swiftly addressing any concerns or escalations with professionalism. This hands-on approach helps maintain the property's reputation for exemplary customer service.

Associate development is a cornerstone of this role, requiring the Operations Manager to lead training initiatives, support a positive and team-oriented work environment, and ensure fair treatment of all associates in line with PAH Management's standard operating procedures. The role demands flexibility, including the ability to work evenings, weekends, and holidays, and it requires a valid driver's license for the state of Louisiana.

PAH Management offers a competitive base salary commensurate with experience, along with a comprehensive benefits package that includes medical, dental, and vision insurance; short-term and long-term disability; 401(k) retirement plan; life and AD&D insurance; employee incentive programs; educational reimbursement; paid time off; and participation in hotel stay perks with Marriott and Hilton. The position is based onsite in Baton Rouge and includes physical requirements such as the ability to stand, sit, and move throughout the hotel, occasionally lifting materials up to 20 pounds, and maintaining a professional appearance in accordance with company standards.

Overall, the Operations Manager role is ideal for an experienced hospitality professional seeking to advance their career in hotel operations management within a supportive and dynamic environment focused on excellence and associate empowerment.

Job Requirements

Minimum 3 years of progressive hotel operations experience or a 4-year degree with 2 plus years of related experience or a 2-year degree with 3 plus years of related experience
Demonstrated ability to lead cross-functional hotel teams and drive operational results
Strong financial acumen comfortable with forecasting reforecasting and expense management
Excellent communication skills verbal and written across all levels of associates and guests
Ability to work a flexible schedule including evenings weekends and holidays
Valid driver's license for the state of Louisiana

Job Qualifications

Minimum 3 years of progressive hotel operations experience or a 4-year degree with 2 plus years of related experience or a 2-year degree with 3 plus years of related experience
Demonstrated ability to lead cross-functional hotel teams and drive operational results
Strong financial acumen comfortable with forecasting reforecasting and expense management
Excellent communication skills verbal and written across all levels of associates and guests
Ability to work a flexible schedule including evenings weekends and holidays
Valid driver's license for the state of Louisiana
Prior Marriott experience including familiarity with FOSSE preferred
Extended-stay hotel operations background preferred
Familiarity with Marriott brand standards and systems preferred

Job Duties

Provide visible day-to-day leadership across hotel operations including front office housekeeping maintenance and food and beverage as applicable
Serve as Manager on Duty as scheduled maintaining a guest-facing presence during peak periods and responding to escalated concerns with urgency and professionalism
Ensure all associates are consistently attentive friendly courteous and efficient in their interactions with guests management and fellow team members
Ensure procedures for hotel safe security and monthly safe audits are followed
Drive guest satisfaction by ensuring associates consistently deliver brand-standard service at every touchpoint
Be present in public areas during peak times greeting guests and offering assistance as needed
Respond to guest concerns and escalations with professionalism and urgency resolving issues to the guest's satisfaction
Lead departmental training in PAH Management service standards using the steps to effective training hold managers accountable for associate development at every level
Assist in creating a positive team-oriented environment focused on the guest through associate motivation and recognition
Ensure all associates receive fair and equitable treatment in accordance with PAH Management SOPs
Monitor and manage financial performance including monthly reforecast line-by-line expense review and accurate submission of financial documents to the Corporate Office per the accounting calendar
Each month forecast the hotel's financial position by estimating revenues and line-by-line expenses analyze previous and projected data to generate an accurate reforecast
Oversee daily Accounts Payable processing and ensure all invoices are handled accurately and on time
Oversee reservations operations and ensure accuracy of hotel inventory and revenue management practices
Ensure the physical property is clean well-maintained and safe through regular inspections and preventive maintenance coordination with department managers
Ensure safety compliance in all areas report incidents and concerns to the General Manager and Regional Director of Operations immediately
Assist with vendor contract administration and coordinate with outside contractors as directed