Operations Manager

Lumi Nails & MedSpa is a distinguished boutique luxury nail salon and medical spa located in the vibrant South Loop of Chicago. Known for its design-forward environment and elevated service offerings, Lumi Nails & MedSpa specializes in Russian manicures, luxury pedicures, lash and brow services, and a comprehensive array of medical spa treatments. The establishment prides itself on providing an atmosphere that melds beauty, wellness, and sophistication to create a premier destination for clients seeking high-quality, personalized care. The salon and medspa combine modern techniques with a commitment to client satisfaction, ensuring each visitor experiences luxury from the moment they walk through the door. Lumi Nails & MedSpa is committed to excellence not only in service delivery but also in maintaining a welcoming, professional, and innovative workplace for its team members.

The Role

The role of Operations Manager at Lumi Nails & MedSpa is designed for an experienced individual who will be responsible for overseeing the day-to-day business operations and driving the growth and success of this luxury boutique establishment. This full-time position plays a critical role in managing the salon and medspa’s daily activities, including opening and closing procedures, overall salon flow, and team leadership. The Operations Manager will be tasked with hiring, training, scheduling, and supporting both front desk staff and service providers to ensure a smooth and efficient operation.

Key responsibilities include managing inventory and vendor relationships, monitoring performance indicators and financial metrics such as KPIs and revenue, and reporting these findings directly to the CEO. Furthermore, the Operations Manager will act as a problem solver and customer service ambassador, addressing any client or staff concerns with professionalism and care. This role requires the implementation and continuous refinement of operational systems, policies, and standards. Additionally, the Operations Manager will collaborate closely with the CEO on strategic growth initiatives, marketing efforts, retail programs, and membership drives to enhance the business’s market position.

The compensation package for this role ranges between $55,000 to $75,000 annually, depending on experience, and includes performance bonuses and paid time off after 90 days. The ideal candidate will have at least two years of management experience in a related field such as salon, spa, medspa, hospitality, or retail, along with strong leadership, organizational, and problem-solving skills. Familiarity with scheduling software such as Boulevard is considered an advantage. The position offers an exciting opportunity to contribute to the establishment’s mission of becoming Chicago’s premier destination for beauty and wellness while nurturing a positive and high-performing team culture.