Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible working arrangements
Job Description
Dexterra Group stands as a trusted name in infrastructure and built asset management, boasting a legacy of over 75 years in serving diverse client needs. Originating from a collection of independently operated companies, Dexterra Group has unified expertise across various sectors, making them a formidable force in supporting key infrastructure, elevating operational performance, and enhancing productivity for their clients. Leveraging a team of dedicated professionals who bring both seasoned experience and regional insights, Dexterra Group ensures that organizations under their care can function efficiently and with confidence every day. The company exemplifies a commitment to reliability, quality service, and sustainable growth, marking its position as a leader in its industry.
The Operations Manager position is a critical leadership role based at one of Dexterra Group's world-class workforce accommodations facilities. This role presents a unique opportunity to oversee a dynamic and rapidly expanding accommodation construction operation, initially comprising approximately 500 rooms with plans to scale up to 2,000 rooms. The Operations Manager holds full accountability for the site and is expected to provide strategic and operational leadership across multiple service lines including facilities maintenance, dining and food services, cleaning and housekeeping, and laundry services. This role demands a highly experienced senior leader who has demonstrated success managing large and intricate hospitality or accommodation environments.
Key to this position is the capacity to build, lead, and inspire a service-driven team focused on operational excellence while strictly maintaining safety standards, elevating guest experiences, and ensuring client satisfaction. The role is classified as safety-sensitive, necessitating drug, alcohol, and fit-to-work testing as a condition of employment, reflecting the company's strong commitment to workplace safety and well-being.
The Operations Manager will be responsible for delivering financial oversight including budget creation, revenue forecasting, and cost control measures, ensuring the operation's profitability and financial discipline. Additionally, the position involves active collaboration with Human Resources to lead hiring initiatives, onboarding processes, and performance management to cultivate a high-functioning and engaged workforce aligned with business objectives. With a comprehensive scope of responsibility and a focus on client relationships, this role places the successful candidate at the center of operational success, guiding daily activities and long-term strategic planning to meet and exceed performance goals. This is an excellent role for a visionary leader eager to make significant impacts within a fast-growing, high-complexity operational environment.
The Operations Manager position is a critical leadership role based at one of Dexterra Group's world-class workforce accommodations facilities. This role presents a unique opportunity to oversee a dynamic and rapidly expanding accommodation construction operation, initially comprising approximately 500 rooms with plans to scale up to 2,000 rooms. The Operations Manager holds full accountability for the site and is expected to provide strategic and operational leadership across multiple service lines including facilities maintenance, dining and food services, cleaning and housekeeping, and laundry services. This role demands a highly experienced senior leader who has demonstrated success managing large and intricate hospitality or accommodation environments.
Key to this position is the capacity to build, lead, and inspire a service-driven team focused on operational excellence while strictly maintaining safety standards, elevating guest experiences, and ensuring client satisfaction. The role is classified as safety-sensitive, necessitating drug, alcohol, and fit-to-work testing as a condition of employment, reflecting the company's strong commitment to workplace safety and well-being.
The Operations Manager will be responsible for delivering financial oversight including budget creation, revenue forecasting, and cost control measures, ensuring the operation's profitability and financial discipline. Additionally, the position involves active collaboration with Human Resources to lead hiring initiatives, onboarding processes, and performance management to cultivate a high-functioning and engaged workforce aligned with business objectives. With a comprehensive scope of responsibility and a focus on client relationships, this role places the successful candidate at the center of operational success, guiding daily activities and long-term strategic planning to meet and exceed performance goals. This is an excellent role for a visionary leader eager to make significant impacts within a fast-growing, high-complexity operational environment.
Job Requirements
- Education post-secondary in business, hospitality, or related discipline
- Minimum 10 years progressive hospitality or accommodations management experience
- Proven senior-level operational leadership experience
- Strong financial acumen including budgeting and forecasting
- Proficiency with Microsoft Office and hospitality or facilities management systems
- Excellent communication and leadership skills
- Ability to manage multiple service streams in a large-scale operation
Job Qualifications
- Has 10+ years of progressive hospitality or accommodations management experience, ideally in large-scale hotels, resorts, workforce accommodations, or comparable environments
- Has held senior operational leadership roles with accountability for multiple service streams
- Possesses post-secondary education in business, hospitality, or a related discipline
- Demonstrates strong financial acumen, including budgeting, forecasting, and revenue analysis
- Is highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
- Exhibits a high degree of ownership, empathy, customer service, and responsiveness to guest and client needs
- Is comfortable operating in fast-growth, high-complexity environments and leading teams through scale-up
Job Duties
- Provide overall leadership and accountability for daily site operations and long-term performance
- Ensure maximum client and guest satisfaction through consistent, high-quality hospitality services
- Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and health and safety programs
- Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
- Deliver financial oversight, including revenue forecasting, budget development, and cost control
- Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
- Ensure profitability and financial discipline through strict adherence to approved budgets
- Provide clear direction and delegation to support smooth daily operations across all departments
- Act as the primary point of accountability for the client relationship and operational outcomes
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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