Operations Manager

Guest Services, Inc. is a distinguished hospitality management company established in 1917, with over a century of experience in delivering exceptional service. Recognized as the premier National Park Service concessionaire in the United States, Guest Services manages a diverse portfolio of sites, including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreational venues, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, educational dining facilities, and specialty retail stores. The company is committed to maintaining a welcoming, inclusive environment for both employees and guests, rooted deeply in the principles of diversity, equity, and inclusion. This approach enriches their workplace culture and enhances the quality of service provided to their varied clientele.

The role of Unit Manager is a critical position within Guest Services, responsible for overseeing daily operations to optimize net profit and fully develop personnel potential. With an annual compensation of $55,000, this opportunity offers a full-time employment setting where the manager will be entrusted with directing staff across multiple facets of the unit, including marina, lodge, restaurant, retail, employee housing, and campground operations. This multifaceted position requires a dynamic leader who can maintain a positive work environment, foster exceptional customer service programs, ensure compliance with all contractual and regulatory obligations, and uphold accurate record keeping and reporting.

The Unit Manager is expected to maintain strong relationships with key partners such as the Park Service and various vendors, ensuring that collaborations are effective and mutually beneficial. Additionally, this role involves continuous evaluation of operational processes, procedures, and staffing to identify and implement best practices and efficiencies that support business growth and excellence. Hiring, training, and communication are vital components of this role, with the Unit Manager responsible for employing sound hiring practices and conducting comprehensive performance evaluations to build and maintain a competent and motivated staff.

Physical demands of the position include standing and sitting for extended periods, working in varying environmental conditions including heat and humidity, and the ability to lift up to 50 pounds. The manager must also be comfortable with activities requiring bending, walking, stooping, and operating golf carts or similar vehicles. A working knowledge of hospitality-related computer systems, POS systems, and general operational technology is essential for success in this role.

Guest Services, Inc. prides itself on being an Equal Opportunity Employer, welcoming all qualified applicants from diverse backgrounds without discrimination. The company’s commitment to diversity, equity, and inclusion ensures that every employee can bring their authentic self to work, fostering a culture that values varied perspectives and experiences. This nurturing environment supports the delivery of best-in-class hospitality services and a superior guest experience throughout all its managed locations.