Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.85 - $37.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus program
Employee Discounts
Career development programs
Job Description
Courtyard by Marriott is a renowned hotel brand under Marriott International, known for catering specifically to business travelers. With a focus on comfort, convenience, and contemporary design, Courtyard hotels offer exceptional service and amenities that meet the dynamic needs of today’s travelers. Marriott International, a global leader in hospitality, prides itself on creating inclusive environments where associates from all backgrounds thrive, embodying a culture that values diversity and equal opportunity. Courtyard's commitment to excellence is evident in its innovative approach to guest services, blending functionality and warmth to provide a superior stay experience.
The role being offered is a Management position based at the Courtyard located at 515 20th St NW, Washington, DC 20006. This is a full-time opportunity that falls under the Rooms & Guest Services Operations category, offering a competitive pay rate ranging from $28.85 to $37.50 per hour, along with eligibility for bonuses. The position is designed for individuals who have substantial experience in guest services or related hotel operations and who are passionate about enhancing guest satisfaction while helping to maximize financial performance.
In this role, the individual will support the successful execution of operations across various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The primary objective is to uphold and exceed hotel standards and procedures, fostering continuous improvement in both guest and employee satisfaction. Leadership responsibilities include managing and motivating teams, ensuring that goals related to productivity and guest experiences are clearly communicated and met. Additionally, the role requires proactive involvement in operational and human resource activities, maintaining professionalism, and upholding the hotel’s reputation through exemplary service standards.
The successful candidate will be adept at interpreting guest satisfaction data and employee feedback to implement strategies that address needs and leverage strengths. This individual will contribute to the scheduling process, perform quality audits, enforce key control programs, and engage in hiring and onboarding processes. Being a leader who leads by example with energy, confidence, and enthusiasm is crucial for inspiring the team and delivering outstanding service. The role also involves hands-on participation in daily operational tasks to maintain a high level of readiness and responsiveness.
Joining Courtyard means becoming part of a global hospitality leader that fosters growth and encourages associates to be their best selves. The hotel embraces equal opportunity principles and welcomes candidates from varied backgrounds. This position offers a rewarding career path with the chance to impact the guest experience positively and grow professionally within the Marriott International family.
The role being offered is a Management position based at the Courtyard located at 515 20th St NW, Washington, DC 20006. This is a full-time opportunity that falls under the Rooms & Guest Services Operations category, offering a competitive pay rate ranging from $28.85 to $37.50 per hour, along with eligibility for bonuses. The position is designed for individuals who have substantial experience in guest services or related hotel operations and who are passionate about enhancing guest satisfaction while helping to maximize financial performance.
In this role, the individual will support the successful execution of operations across various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The primary objective is to uphold and exceed hotel standards and procedures, fostering continuous improvement in both guest and employee satisfaction. Leadership responsibilities include managing and motivating teams, ensuring that goals related to productivity and guest experiences are clearly communicated and met. Additionally, the role requires proactive involvement in operational and human resource activities, maintaining professionalism, and upholding the hotel’s reputation through exemplary service standards.
The successful candidate will be adept at interpreting guest satisfaction data and employee feedback to implement strategies that address needs and leverage strengths. This individual will contribute to the scheduling process, perform quality audits, enforce key control programs, and engage in hiring and onboarding processes. Being a leader who leads by example with energy, confidence, and enthusiasm is crucial for inspiring the team and delivering outstanding service. The role also involves hands-on participation in daily operational tasks to maintain a high level of readiness and responsiveness.
Joining Courtyard means becoming part of a global hospitality leader that fosters growth and encourages associates to be their best selves. The hotel embraces equal opportunity principles and welcomes candidates from varied backgrounds. This position offers a rewarding career path with the chance to impact the guest experience positively and grow professionally within the Marriott International family.
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- Excellent communication skills
- Strong leadership and team management abilities
- Ability to multitask and handle guest concerns professionally
- Availability to work full time
- Commitment to uphold hotel standards and procedures
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years of related experience
- Proven leadership skills with ability to motivate and lead teams
- Strong communication and interpersonal skills
- Knowledge of hospitality industry standards and guest service best practices
- Ability to interpret guest satisfaction and financial reports
- Proficiency in managing operational activities and human resources tasks
Job Duties
- Ensure that goals are communicated to the team as they relate to guest tracking and productivity
- Understand and communicate guest and employee satisfaction results and develop plans to address and expand on strengths
- Assist in ensuring the team has the capabilities to meet expectations
- Lead by example demonstrating self-confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guests' changing needs and expectations
- Follow property-specific second effort and recovery plans
- Publish all guest satisfaction results including forms, comment cards, and letters
- Take proactive approaches in employee and guest concerns
- Extend professionalism and courtesy to employees and guests
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist in scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing annual quality audits
- Ensure a viable key control program is in place
- Understand financial statements and reports
- Interview and assist in hiring decisions
- Ensure thorough and timely orientation for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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