Operations Manager

This position is with a hospitality management company dedicated to delivering exceptional guest experiences through exemplary service and operational excellence. The company focuses on managing front-of-house activities in various environments including complimentary breakfast services, banquets, catering functions, and front office operations. Known for its strong commitment to hospitality, sustainability, and team development, this organization fosters growth and supports its employees' career advancement through clearly defined paths such as moving from Front Desk Supervisor to Front Office Manager and ultimately Assistant General Manager.

The role centers on managing front of the house operations in line with established guest service standards and sustainability practices. Responsibilities include overseeing complimentary breakfast service, banquet and catering functions while ensuring all activities adhere to the company’s quality and sustainability benchmarks. The position requires collaboration with the front office team to manage schedules and maintain service quality. Additionally, this role involves handling labor and food cost expenses within budget constraints, inspecting food orders from third-party catering companies and supporting various guest service functions from breakfast attendant duties to guest service agent responsibilities. A significant part of the position is also working proactively to resolve guest service deficiencies by creating actionable and measurable improvement plans. Additionally, the role requires someone ready to step in as Manager on Duty when needed, upholding the standards and values of the company.

Candidates can expect a dynamic work environment where their efforts directly impact guest satisfaction and contribute to sustainable hospitality practices reflected in the EarthView program. Employment in this role is on a variable schedule including weekends and holidays with physical demands such as standing for long periods and occasional lifting. This role is perfect for candidates with a high school diploma or equivalent and 1 to 2 years of relevant hospitality experience who are passionate about guest service, sustainability, and team leadership in a fast-paced setting.