Operations Manager

Norfolk, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

401k

Paid Time Off

flexible schedule

Casual dress code

growth opportunities

Job Description

Morningstar Marinas is a premier marina management company dedicated to creating vibrant communities for boaters along the coastlines of Virginia, North Carolina, Georgia, Florida, and a river location in Ohio. With a solid reputation for delivering best-in-class services and amenities, Morningstar Marinas aims to provide unforgettable water experiences for its customers. The company prides itself on fostering a welcoming boaters community, supported by exceptional customer service and a commitment to operational excellence. Known for its picturesque locations and scenic views, Morningstar Marinas offers more than just boat docking and maintenance; it delivers a lifestyle centered around water recreation and community engagement. Joining this company means becoming part of a team that values training and development, providing flexible schedules, and a workplace environment that is anything but typical. The company believes its people are its greatest asset and offers numerous growth opportunities to help employees build rewarding careers.

Job Requirements

Minimum 5 years experience in physical operations supervision
associate's degree required, bachelor's degree preferred
ability to lead and manage a team
proficiency in Microsoft Office
familiarity with marina management software
knowledge of profit and loss statements
first aid and CPR certification preferred
excellent communication skills
capability to develop marketing strategies
awareness of environmental practices
strong problem-solving skills
ability to prioritize and meet deadlines

Job Qualifications

Associate's degree
bachelor's degree preferred
minimum 5 years experience working in or overseeing physical operations with supervisory experience
ability to lead and manage teams including scheduling, training, and evaluations
certified marina manager (CMM) preferred but not required
first aid, CPR, and other safety certifications preferred
knowledge of environmentally friendly practices
solid problem-solving skills
strong verbal and written communication skills
proficiency in Microsoft Office
familiarity with marina management software and booking systems
understanding of organizational financial processes including profit and loss
marketing strategy development
ability to work independently and with creativity

Job Duties

Report to the General Manager of the marina
create and operate in a clean and secure environment ensuring safety of employees and customers
recognize the value of premium customer service and implement beneficial practices
have a firm grasp on marina business including revenue drivers and profit margins
become an expert operator of marina forklift(s)
coach, mentor, and develop marina staff
drive efficiencies and implement operational improvements
maintain customer satisfaction