Operations Manager

Element is part of Marriott International, a globally recognized hospitality company known for delivering exceptional guest experiences across a broad portfolio of distinguished brands. Element specializes in eco-friendly and wellness-focused accommodations, providing guests with a vibrant, sustainable place to stay where they can feel refreshed and balanced throughout their visit. Located at 2030 Element Ln, Reno, Nevada, this property embodies the brand's commitment to sustainability, comfort, and modern hospitality by offering thoughtfully designed spaces and services that cater to both short-term and extended stays. The company fosters an inclusive, diverse, and supportive workplace culture where employees are valued for their unique backgrounds, talents, and experiences. Marriott International actively promotes equal employment opportunities and celebrates cultural diversity, ensuring a welcoming environment for all associates regardless of disability, veteran status, or any other protected characteristic under applicable law.

The Full-Time Management position at Element in Reno offers an exciting opportunity to join a dynamic team responsible for the seamless execution of hotel operations spanning various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This management role involves overseeing staff, driving continuous improvement in guest and employee satisfaction, and maximizing departmental financial performance. With an hourly pay range between $26.44 and $34.13, along with eligibility for bonuses, this role balances leadership, operational oversight, and hands-on involvement in daily activities.

In this role, you will translate property goals into actionable plans for your team to enhance productivity and guest engagement. You will analyze guest and employee satisfaction data, develop strategic responses to improve areas of need, and expand on strengths to elevate the overall experience. Leading by example with energy and enthusiasm, you will cultivate a culture centered on exceptional customer service, professionalism, and teamwork. Your responsibilities include managing staff capabilities, scheduling effectively to meet occupancy demands, and performing hourly operational tasks as necessary.

A key aspect of the position is proactive management of property operations including managing guest satisfaction feedback in a timely manner, addressing employee concerns with sensitivity, and communicating business goals transparently with team members. You will also focus on maintaining hospitality standards ensuring every guest interaction exceeds expectations. In collaboration with the General Manager and Regional Director of Operations, you will assist with annual quality audits, implement key control programs, and monitor financial performance through sales and activity reports.

Human resources management is another crucial function, encompassing interviewing candidates, making hiring recommendations, and ensuring thorough orientation and training of new team members. This role requires an understanding of operational priorities alongside a passion for nurturing talent within the organization.

Element’s philosophy is to provide guests not just a place to stay but a place to thrive, emphasizing balance, comfort, and well-being. As part of the Element and Marriott International family, you will have access to extensive training, career development opportunities, and a supportive global network encouraging you to belong, grow, and be your best self. This position offers a meaningful career path in the hospitality industry where you can make a direct impact on the guest experience and contribute to a sustainable, innovative hotel brand.