Operations Manager

Arlington, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.77 - $29.33

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

bonus eligibility

Employee Discounts

Professional development opportunities

Retirement Plan

Job Description

Courtyard by Marriott, a part of Marriott International, is a respected hotel brand renowned for its commitment to delivering exceptional guest experiences. Marriott International is a global hospitality leader known for its diverse portfolio of brands, dedication to quality service, and fostering an inclusive work environment. The Courtyard brand focuses on meeting the needs of business travelers by offering a comfortable and productive stay environment. Located at 1500 Nolan Ryan Expy in Arlington, Texas, this property is dedicated to providing top-tier service to its guests while nurturing a collaborative and dynamic workforce. This position offers full-time employment with a pay range of $25.77 to $29.33 per hour and is bonus eligible.

The role is a full-time management position within the Rooms and Guest Services Operations category, focusing on supporting the successful execution of all hotel operations departments. This includes overseeing departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The manager plays a key role in ensuring guest and employee satisfaction while maximizing the financial performance of the department. Duties involve leading a specific team and assisting with the achievement of property goals, continuous improvement of service standards, and ensuring adherence to procedures. The position requires a proactive approach to managing team capabilities, guest needs, and operational objectives, including scheduling, guest tracking, and productivity.

In addition to operational oversight, the role includes managing human resources activities such as interviewing, hiring decisions, and employee orientation, emphasizing thorough communication and development of the team. The ideal candidate embraces Marriott’s values of inclusion, diversity, and excellence, showing energy, enthusiasm, and a commitment to exceeding guest expectations. Working at Courtyard by Marriott means joining a vibrant global team where employees are encouraged to do their best work and grow professionally while fostering a fun and supportive workplace culture. This role is perfect for driven individuals passionate about hospitality and leadership within a value-driven organization.

Job Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping or related professional area
or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, housekeeping or related professional area
strong leadership skills
excellent communication
ability to manage teams
knowledge of hospitality standards
proficiency in scheduling
ability to respond to guest concerns
commitment to customer service
experience in employee hiring and orientation processes

Job Qualifications

High school diploma or GED with 4 years experience in guest services, front desk, housekeeping or related professional area
OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in guest services, front desk, housekeeping or related area
strong leadership and communication skills
ability to manage diverse teams
knowledge of guest service standards
understanding of financial and operational performance metrics
proficiency in scheduling and staff management
commitment to excellent customer service
ability to conduct employee training and development

Job Duties

Ensures goals are translated to the team as they relate to guest tracking and productivity
understands employee and guest satisfaction results and communicates plans to address needs and expand strengths
assists team in meeting expectations
leads by example demonstrating confidence, energy and enthusiasm
assists employees in understanding and exceeding guests’ needs and expectations
follows property-specific second effort and recovery plan
publishes guest satisfaction results including forms, comment cards and letters
addresses employee concerns proactively
extends professionalism and courtesy to employees and guests
communicates goals and results with employees
performs scheduling aligned with guest and occupancy goals
completes hourly job functions as needed
provides excellent customer service and responds timely to guest concerns
ensures team meets hospitality requirements
assists in annual quality audit and maintains key control program
understands financial statements and performance data
interviews and assists in hiring decisions
ensures thorough orientation for new team members