Operations Manager

Residence Inn by Marriott is a distinguished brand within the Marriott International portfolio that caters specifically to guests seeking extended stays. This brand prides itself on offering spacious suites equipped with full kitchens, providing guests with the comforts and conveniences of a modern home. Residence Inn is dedicated to creating an environment where both business and leisure travelers can thrive during their long-term stays, supported by a team of associates renowned for delivering exceptional service with a personal and human touch. The brand emphasizes building strong relationships through teamwork and consistently meeting the unique needs of long-stay guests, making each visit a memorable and comfortable experience.

Marriott International as a whole is globally recognized for its commitment to diversity, equity, and inclusion, fostering an inclusive workforce where individuals from all backgrounds feel valued and respected. Marriott's dedication to being an equal opportunity employer means that it actively promotes a workplace free of discrimination based on disability, veteran status, or any other protected characteristic under applicable law. This commitment ensures a vibrant and culturally rich environment that draws upon the diverse talents and experiences of its associates worldwide.

The position being offered is a full-time management role based in San Antonio, Texas at the Residence Inn located at 1014 NE Loop 410. The role is integral to ensuring the smooth operation of multiple hotel departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The manager in this position supports the operations team by translating goals into actionable plans, enhancing employee and guest satisfaction, and maximizing the financial performance of the hotel property. They are responsible for leading a dedicated team to meet and exceed the property’s objectives while adhering to established standards and procedures.

This management role offers a competitive hourly wage ranging from $25.77 to $29.33, supplemented by the potential for bonuses, reflecting Marriott International’s focus on rewarding performance and excellence. The position is not remote, requiring the manager to be available onsite to effectively lead staff, oversee guest services, and directly contribute to a positive guest experience.

Key responsibilities include supporting the operations team in implementing productivity and guest tracking goals, understanding and communicating employee and guest satisfaction strategies, and demonstrating leadership through energy and enthusiasm. The manager also plays a crucial role in ensuring that the team possesses the necessary skills to meet and surpass organizational expectations.

Additional duties involve managing property operations by adhering to recovery plans, timely publishing of guest satisfaction results, and proactively addressing employee concerns. Maintaining professionalism and courtesy towards employees and guests is paramount, as is regular communication regarding goals and results. The manager conducts one-on-one meetings semiannually, assists with team scheduling aligned with guest occupancy and labor goals, and performs hourly job functions as necessary.

Ensuring an excellent guest experience is a critical aspect of this role, which involves being approachable, addressing guest concerns proactively, and maintaining high standards of hospitality. Furthermore, the manager is involved in assisting with profitability management through participation in annual quality audits, implementing key control programs, and understanding financial and performance metrics.

Human resources responsibilities include participating in hiring decisions, receiving recommendations from supervisors, ensuring thorough orientation for new team members, and fostering a supportive workplace culture. This role is a fantastic opportunity for individuals with a passion for hospitality management, team leadership, and delivering memorable guest experiences in a dynamic and growing hotel environment. Joining Residence Inn by Marriott means becoming part of a global team where you can do your best work, begin your purpose, belong, and become the best version of yourself.