Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its extensive portfolio of hotel brands and dedication to delivering exceptional guest experiences. One of its prominent brands, Courtyard by Marriott, is specifically designed to cater to business travelers, providing a blend of comfort, convenience, and modern amenities to meet the needs of guests on the go. Located at 2899 Richmond Hwy, Arlington, Virginia, the Courtyard hotel is part of the Marriott family, which is committed to fostering a diverse and inclusive work environment where associates from varied backgrounds thrive and contribute to the company’s ongoing success. Marriott International prides itself on being an equal opportunity employer, ensuring fair treatment and access to opportunities for all individuals regardless of disability, veteran status, or any other protected category by law.

The role being offered is a full-time management position within the Rooms and Guest Services Operations category at the Courtyard hotel. The position comes with an annual salary range of $74,827 to $101,000, along with eligibility for bonuses, reflecting the importance of operational excellence and leadership to the hotel's overall success. This role is not remote and involves onsite management responsibilities.

As an Operations Manager at the Courtyard by Marriott, you will play a critical role in assisting with the execution and oversight of various hotel operation departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your leadership will help ensure that all departments are aligned in their goals to enhance guest and employee satisfaction while maximizing financial performance. You will manage a team, guiding, motivating, and empowering employees to deliver top-tier service and continuously improve operational processes.

Your position involves maintaining high standards and ensuring adherence to established procedures to achieve property goals. By leading a specific team, you will be integral to property-wide initiatives that focus on guest tracking, productivity, cost control, and quality assurance. Understanding both guest and employee satisfaction metrics will enable you to identify areas for improvement and implement strategic plans that leverage strengths and address weaknesses. This role demands strong interpersonal skills, as you will foster a property atmosphere that encourages teamwork, motivation, and a passion for service excellence.

In addition to operational oversight, you will be responsible for managing daily property functions such as scheduling against guest and occupancy goals, conducting quality audits with senior management, implementing key control programs, and reviewing financial and performance reports to boost profitability and optimize resources. You will also be actively involved in human resources activities, including interviewing candidates, making hiring recommendations, and ensuring thorough onboarding and orientation for new team members.

Providing exceptional customer service is a core aspect of this management role. You will be expected to be approachable and available to guests, proactively addressing their concerns and ensuring that the hospitality standards of Marriott and Courtyard brands are consistently met or exceeded. Your professionalism and courteous demeanor must extend to both guests and employees alike, reinforcing the culture of respect and excellence that defines Marriott International.

Joining Courtyard by Marriott means becoming part of a passionate team committed to innovation and continuous improvement in hospitality. It is an opportunity to work in a dynamic environment where you can develop professionally and contribute to creating memorable experiences for travelers around the world. Here, you will find meaningful work that challenges you to excel, a supportive community of colleagues, and a chance to become the best version of yourself as part of Marriott’s global family.