Operations Manager

El Segundo, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,000.00 - $72,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health Savings Account with Company Match

401(k) retirement plan with company match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

educational assistance

Paid parental leave

Company paid life insurance

company paid short term disability insurance

company paid long term disability insurance

Employee perks and discounts

hospital indemnity

critical illness insurance

accident insurance

Job Description

Sonesta International Hotels is the 8th largest hotel company in the United States and is rapidly expanding its presence across the hospitality industry. With a diverse portfolio consisting of full-service and focused-service hotels located in major cities across the country, Sonesta boasts more than 1000 properties in eight countries. The company is recognized for its commitment to delivering superior guest experiences by emphasizing the human side of hospitality. Sonesta stands out by fostering deep connections through service with passion and loyalty with purpose, ensuring exceptional value, quality, and memorable stays for every guest.

The Operations Manager role at Sonesta International Hotels is a pivotal position responsible for overseeing daily hotel operations such as front desk management, food service, housekeeping, and administrative functions. This role directly contributes to the overall success of the hotel by achieving key performance objectives related to guest satisfaction, efficiency, and quality control. Operations Managers are tasked with preparing the hotel for daily business activity and ensuring all departments work harmoniously to deliver the brand promise of excellent hospitality.

This position requires a hands-on leader who can manage and inspire multiple teams while controlling costs and maintaining the quality standards Sonesta is known for. The Operations Manager will be accountable for training staff, overseeing front office and reservation activities, managing accounts receivable, and monitoring housekeeping and food and beverage operations. This includes ensuring guest rooms and public spaces meet cleanliness and maintenance standards and that inventory and supplies are well-managed.

The role also entails budgeting and financial reporting, employee recruitment and training, implementing service recovery procedures, and ensuring compliance with safety regulations and company policies. The Operations Manager acts as a representative of the management team during events and maintains effective communication across shifts and departments to promote teamwork and operational excellence. The pay range for this position is between $70,000 and $72,000, with compensation varying depending on an individual’s knowledge, skills, and experience.

Job Requirements

Bachelor’s degree in hotel administration, business administration or related field preferred
two years of previous supervisory experience preferred
previous background from the extended stay industry preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
problem solving, reasoning, motivating, organizational and training abilities
ability to prioritize and organize work assignments
experience with Microsoft Office and Opera systems preferred
ability to travel including some overnight travel is required
valid driver’s license required
frequently standing up, bending, climbing, kneeling, and moving about the facility

Job Qualifications

Bachelor’s degree in Hotel Administration, Business Administration or related field preferred
two years of supervisory experience preferred
experience in the extended stay industry preferred
ability to speak, read, and write fluent English
professional verbal and written communication skills
mathematical skills including budgeting and profit/loss concepts
problem-solving and organizational abilities
experience with Microsoft Office and Opera systems preferred
valid driver’s license
ability to travel including some overnight stays.

Job Duties

Deliver on the promise of Sonesta Service in all guest interactions
manage front office and reservation functions ensuring superior guest service and security of transactions
prepare month end financial reports and manage accounts receivables
oversee housekeeping and laundry functions to maintain quality and brand standards
manage food and beverage operations including inventory control and guest satisfaction
implement hiring, training, and performance management for staff
ensure compliance with health, safety, and alcohol service regulations
resolve guest complaints promptly and professionally
promote teamwork and quality service through communication and coordination
act as manager on duty as required
attend and represent management at hotel events
enforce hotel policies and standards
monitor and control department expenses
manage technology equipment use within departments
maintain purchasing and supply management processes
perform additional assigned duties.