Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Equal employment opportunity
Drug test
Background check
Job Description
MV Transportation is a leading transportation management company dedicated to offering comprehensive, reliable, and accessible transit solutions. Known for their commitment to quality and safety, MV Transportation operates within the paratransit and mass transit industries, providing critical mobility services to communities and government agencies across the United States. With a reputation for excellence in transportation service management, MV Transportation emphasizes innovation, customer satisfaction, and operational efficiency in all locations they manage. Their focus includes ensuring compliance with contractual and regulatory requirements and fostering a culture of safety and employee development.
The company is seeking an Operations Manager for one of its operating locations, a pivotal role that supports and leads the delivery of annual business plans. This position involves managing the daily operations of a transportation contract, specifically paratransit services, in strict adherence to company policies and contracting agency guidelines. The Operations Manager’s responsibilities are diverse and central to the successful coordination and execution of transportation services. This role demands a proactive leader who is adept at performance management, staffing, customer relations, and regulatory compliance. The ideal candidate will be responsible for ensuring on-time service performance, managing driver availability, overseeing call center functions, and maintaining strong client communication.
Moreover, the Operations Manager plays an essential role in the development and mentorship of location staff, contributing to a safe and efficient work environment. This includes assisting with safety and training programs, performing audits, and continually reviewing operational metrics to identify opportunities for improvement. Communication skills are vital, as the role requires frequent interaction with staff and support teams to align operations with strategic objectives. The position is also integral to maintaining the safety culture within the division, emphasizing adherence to company policies and promoting employee relations.
This opportunity offers a dynamic work environment where experienced professionals can make a significant impact on transportation operations. Candidates should have management experience in a paratransit setting, strong problem-solving skills, and the ability to work independently while maintaining excellent communication standards. MV Transportation values diversity and is committed to Equal Employment Opportunity, fostering an inclusive workplace culture. The Operations Manager role may be subject to a pre-employment drug test and background check, underscoring the importance of integrity and reliability in this critical position.
The company is seeking an Operations Manager for one of its operating locations, a pivotal role that supports and leads the delivery of annual business plans. This position involves managing the daily operations of a transportation contract, specifically paratransit services, in strict adherence to company policies and contracting agency guidelines. The Operations Manager’s responsibilities are diverse and central to the successful coordination and execution of transportation services. This role demands a proactive leader who is adept at performance management, staffing, customer relations, and regulatory compliance. The ideal candidate will be responsible for ensuring on-time service performance, managing driver availability, overseeing call center functions, and maintaining strong client communication.
Moreover, the Operations Manager plays an essential role in the development and mentorship of location staff, contributing to a safe and efficient work environment. This includes assisting with safety and training programs, performing audits, and continually reviewing operational metrics to identify opportunities for improvement. Communication skills are vital, as the role requires frequent interaction with staff and support teams to align operations with strategic objectives. The position is also integral to maintaining the safety culture within the division, emphasizing adherence to company policies and promoting employee relations.
This opportunity offers a dynamic work environment where experienced professionals can make a significant impact on transportation operations. Candidates should have management experience in a paratransit setting, strong problem-solving skills, and the ability to work independently while maintaining excellent communication standards. MV Transportation values diversity and is committed to Equal Employment Opportunity, fostering an inclusive workplace culture. The Operations Manager role may be subject to a pre-employment drug test and background check, underscoring the importance of integrity and reliability in this critical position.
Job Requirements
- Must have one (1) to three (3) years of management experience in a similar sized paratransit environment
- Experience in scheduling and personnel management and training
- Must be able to work independently and have strong written and verbal skills
- Knowledge of the contractual obligations is a must to perform this job correctly
- Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
- Trapeze experience preferred
- Experience managing fast paced environment
Job Qualifications
- Must have one (1) to three (3) years of management experience in a similar sized paratransit environment
- Experience in scheduling and personnel management and training
- Must be able to work independently and have strong written and verbal skills
- Knowledge of the contractual obligations is a must to perform this job correctly
- Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
- Trapeze experience preferred
- Experience managing fast paced environment
Job Duties
- Effectively manage on-time performance and driver availability
- Effectively manage all call center functions
- Effectively manage customer relations through both direct contact and outreach programs
- Identify, select, train and mentor location staff
- Effectively and frequently communicate with location staff and support team members
- Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
- Contributes to maintain the safety culture of the division
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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