Operations Manager

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job Description

Legends and ASM Global are two influential leaders in the sports, entertainment, and live events industry that have come together to set new standards of excellence. This powerful partnership leverages unmatched expertise and global reach, delivering comprehensive end-to-end solutions that span from venue development and event booking to hospitality and revenue strategies. Together, they manage a portfolio of over 350 iconic venues, including stadiums, arenas, convention centers, and theaters worldwide, offering unparalleled experiences to audiences and clients alike. The combined entity champions a 360-degree, data-driven approach across diverse domains such as global partnerships, hospitality, merchandise, and attractions, striving to deliver exceptional, memorable experiences for guests and partners. Their commitment to inclusivity, integrity, and accountability creates a collaborative and forward-thinking culture where employees can thrive and contribute to transforming live entertainment.

The Operations Manager position is based at View Boston, an extraordinary venue situated atop the Prudential Tower. This venue features multi-level immersive experiences designed for both local residents and international visitors, including exhibits, a bistro, an indoor-outdoor cocktail lounge with panoramic views, and a unique indoor viewing space. The role of the Operations Manager is pivotal in ensuring the seamless daily operations of the venue, prioritizing guest satisfaction and efficient management of back-of-house activities. This leadership role requires overseeing diverse operational teams such as guest services, maintenance, housekeeping, and event staffing, enforcing compliance with all relevant safety and building regulations. The successful candidate will be responsible for staff management, including hiring, training, scheduling, and conducting performance evaluations while cultivating a high-performance work environment.

This position requires hands-on leadership, outstanding organizational skills, and the ability to coordinate cross-functional teams effectively. The Operations Manager will be deeply involved in implementing and refining operational protocols such as opening and closing procedures, emergency preparedness training, and quality control initiatives. They will act as the Manager on Duty as scheduled, handle operational challenges promptly, and work collaboratively with vendors and other departments to ensure flawless event execution. The compensation package is competitive and commensurate with experience and includes a comprehensive benefits offering encompassing medical, dental, vision, life and disability insurance, paid leave, and a 401k plan. This role is located on site at View Boston and involves variable schedules including nights, weekends, and holidays to support event operations and venue demands. A blend of strategic oversight and operational agility is essential for someone seeking to contribute meaningfully to an innovative venue and a globally recognized company dedicated to making legendary live entertainment experiences happen.

Job Requirements

Bachelor's degree in facilities management, hospitality, or related field
Minimum 5 years of progressive experience in venue operations or hospitality
At least 3 years of supervisory or management experience
Knowledge of OSHA, ADA, and NFPA compliance
Ability to work irregular schedules including nights, weekends, and holidays
Proficiency in Microsoft Office Suite
Strong communication and leadership skills
Ability to handle multiple priorities and projects simultaneously
Commitment to maintaining high customer service standards

Job Qualifications

Bachelor's degree, preferably in facilities management, hospitality, or related field
5+ years of progressive experience in venue operations, hospitality, or public attractions
3+ years of supervisory or management experience
Strong organizational and leadership skills with a proactive, solution-oriented mindset
Exceptional managing compliance with OSHA, ADA, and other regulatory agencies
Comfortable with irregular schedules, including nights, weekends, and holidays
Proficiency in Microsoft Suite
familiarity with Accesso and Revel is a plus
Ability to simultaneously manage a high level of detail across multiple projects
Ability to work independently and manage time effectively
Ability to maintain customer confidentiality and work well within a team environment
Ability to balance internal priorities with client expectations

Job Duties

Oversee day-to-day facility operations including guest services, maintenance, janitorial, ADA compliance, and event setup
Lead and schedule part-time and full-time operations staff, ensuring proper payroll practices and shift coverage
Execute and refine opening and closing procedures at the venue
Hire, train, and manage supervisors and hourly staff
conduct performance reviews and enforce policies/procedures
Maintain strong communication and collaboration with other departments and vendors to ensure seamless event execution
Enforce all building codes, safety protocols, and regulatory requirements (OSHA, ADA, NFPA, etc.)
Lead and maintain fire/life safety and emergency preparedness training across the entire View Boston team
Identify and resolve operational issues and guest concerns promptly
Serve as Manager on Duty (MOD) as scheduled
Support preventative maintenance plans and vendor management to reduce downtime and ensure readiness for events
Drive departmental SOPs, quality control initiatives, and support budget management
Assist with inventory, event changeovers, and support other business functions as needed
Perform other duties as assigned by View Boston management team