Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and a welcoming work environment. As a prominent hotel and lodging company, Marriott operates a vast portfolio of properties worldwide, encompassing luxury resorts, city hotels, and business accommodations. The company is dedicated to delivering outstanding service through its team members, fostering an inclusive culture that celebrates diversity and empowers employees to grow personally and professionally. Marriott's focus on innovation, sustainability, and community involvement further sets it apart as a top employer and travel destination.

This opportunity is for a full-time Manager position within Marriott's hotel operations departments. The position supports the successful execution of key operational areas including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The manager is responsible for assisting in meeting and exceeding property goals related to guest satisfaction, employee engagement, and financial performance. This role involves leading a specific team, ensuring adherence to standards and procedures, and contributing to continual improvement efforts across hotel operations. By fostering a positive work atmosphere and demonstrating leadership, the manager helps create memorable guest experiences while maximizing operational efficiency and profitability.

The role requires a strong blend of customer service expertise, operational knowledge, and leadership skills. Candidates should have relevant experience in guest services, front desk, housekeeping, or related hotel functions. Educational qualifications include a high school diploma or GED combined with four years of professional experience, or alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with at least two years of relevant experience. The ideal candidate demonstrates self-confidence, energy, and enthusiasm while effectively communicating goals and strategies to their team.

Key responsibilities include supporting the operations team by ensuring clear goal translation and team capability development, leading by example, and understanding guest and employee satisfaction data to drive improvements. The manager also supports property operations by implementing specific recovery plans, publishing guest feedback results, managing employee concerns proactively, and maintaining professionalism. Managing activities that affect the guest experience is central to the role – providing excellent customer service and approaching guest concerns with urgency and courtesy.

Additionally, this role assists in managing profitability by supporting quality audits and understanding financial and sales reports. Human resource activities such as interviewing, hiring support, and onboarding new team members are also part of the responsibilities. Marriott International is committed to equal opportunity employment, welcoming diverse backgrounds and ensuring non-discrimination in the workplace. This position offers the chance to be part of a dynamic team dedicated to excellence in the hospitality industry and to develop a rewarding career path within a globally esteemed company.