Operations Manager

Plum Market Food Service operates a vibrant food bar located within Eppley Airfield, a major airport terminal that serves as a key hub for travelers. As part of the larger Plum Market family, known widely for its commitment to quality food, service, and community, this location brings a fresh and innovative approach to food service at the airport. Plum Market prides itself on delivering a high standard of culinary offerings combined with exceptional customer experiences, ensuring that every guest enjoys a memorable visit even in the fast-paced, transient environment of an airport.

This Operations Manager role is a pivotal, full-time, exempt leadership position responsible for overseeing and driving all operational activities at the Eppley Airfield Plum Market food bar. The person hired will be directly responsible for ensuring exceptional guest service, operational excellence, and a strong financial performance across all facets of the food bar's operations. They will manage a diverse team of frontline employees and supervisors while maintaining compliance with airport-specific regulations as well as corporate policies.

The Operations Manager must effectively lead a high-energy team to deliver the highest standards of food safety, quality, and customer satisfaction. This role requires a proactive and hands-on leader who thrives in a dynamic, fast-moving environment where adaptability and strong organizational skills are essential. Developing and motivating team members to ensure consistent and elevated service delivery is critical to success. The manager will also oversee inventory control, scheduling, training initiatives, and labor management to optimize operational efficiency.

In this role, the manager will partner closely with the Director and other leadership personnel to support multiple food and beverage outlets within the airport, including restaurants, bars, grab-and-go stations, and catering services. The position requires strict adherence to TSA regulations, local health and safety laws, and airport operational protocols. They will be responsible for maintaining a clean, safe, and secure environment that complies with all airport standards while driving a culture of continuous improvement and operational excellence.

Additionally, the Operations Manager will monitor and manage financial performance by focusing on key metrics such as margins, labor costs, waste reduction, and inventory accuracy. They will utilize their analytical skills to develop strategies for maximizing profitability while maintaining high-quality service. The ability to resolve guest concerns expertly and maintain positive relationships with vendors, airport partners, and team members is essential.

Overall, this position offers a unique opportunity for a motivated leader passionate about food service and hospitality to make a significant impact within a highly recognized brand at an important airport location. The successful candidate will gain valuable leadership experience, contribute to the growth of a well-respected company, and work in a fast-paced, exciting environment where hospitality meets travel.