Operations Manager

Courtyard by Marriott Seattle Downtown/Lake Union is a distinguished hotel located at 925 Westlake Ave N, Seattle, Washington. As part of the globally recognized Marriott International portfolio, Courtyard by Marriott is committed to providing exceptional service tailored specifically for business travelers and guests seeking quality and comfort. This establishment is designed to serve both leisure and corporate guests with impeccable accommodations and a variety of amenities that enhance the travel experience. Courtyard by Marriott is known for its innovative approach to hospitality by creating spaces and services that meet the evolving needs of travelers, from business centers and health clubs to culinary delights and maintenance excellence. The hotel prides itself on fostering a positive work environment which values diversity, teamwork, empowerment, and continuous improvement. Employees here are part of a global team where individual strengths, talents, and cultures are celebrated, and equal opportunity employment is a core value.

The Management position at Courtyard by Marriott Seattle Downtown/Lake Union offers a full-time role with an annual salary range of $80,170 to $86,000, complemented by bonus eligibility. This dynamic role involves assisting in the execution of hotel operations across multiple departments, such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The successful candidate will manage and lead staff to maintain and promote high standards of guest and employee satisfaction, as well as financial performance. Responsibilities include ensuring adherence to operational standards and procedures while inspiring and motivating the team to meet property goals. This role is fundamental in nurturing a workplace culture emphasizing empowerment, teamwork, enthusiasm, and guest service excellence.

In this leadership position, the candidate will be responsible for translating property goals into actionable plans, addressing guest satisfaction through diligent follow-up on feedback, and proactively managing employee concerns. The position calls for someone who demonstrates confidence, energy, and enthusiasm and leads by example to inspire the team. Effective communication is vital, with duties including regular updates and one-on-one meetings with staff, as well as scheduling and performing operational tasks when necessary. Managing guest experiences by being approachable and responsive also forms a core part of the role. Moreover, overseeing profitability by reviewing financial and activity reports, implementing key control programs, and assisting with quality audits further underscore the importance of this management role.

The role also encompasses human resources responsibilities such as conducting interviews, assisting in hiring decisions, and ensuring thorough orientations for new hires. Courtyard by Marriott Seattle Downtown/Lake Union prides itself on its comprehensive benefits package, including a 401(k) plan, stock purchase options, commuter benefits, employee assistance, and childcare discounts. Full-time employees also gain access to medical, dental, vision, flexible spending accounts for health care and dependents, life and disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, and educational assistance. Furthermore, Washington state employees accrue paid sick leave and enjoy at least seven holidays annually, ensuring work-life balance. Joining this team means becoming part of a company that values passion for service, growth, and making a positive impact on the guest experience while supporting employees’ professional and personal development.