Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
wellness programs
Job Description
Hard Rock International (HRI) is a globally renowned entertainment company known for its unique blend of music and hospitality experiences. Operating in over 70 countries with 265 locations, HRI encompasses a variety of venues including owned, licensed, or managed Rock Shops®, Live Performance Venues, and Cafes. The company also ventured into digital entertainment by launching Hard Rock Digital in 2020, which focuses on online and retail sportsbooks and internet gaming platforms. Hard Rock is celebrated for housing the world’s largest and most valuable collection of authentic music memorabilia, beginning with an Eric Clapton guitar and now boasting over 86,000 items displayed worldwide. This iconic brand has earned numerous accolades, such as being recognized as the number one brand in Outstanding Guest Satisfaction among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study for multiple consecutive years. It is also the first privately-owned gaming company designated as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two years running. Hard Rock has been honored by Forbes as one of the Best Employers for Women, Diversity, and New Graduates, alongside being a top large employer in the travel, leisure, gaming, and entertainment sectors. Additionally, it consistently ranks highly in industry executive satisfaction surveys, reflecting its commitment to excellence.
The Operations Manager role at Hard Rock International plays a pivotal part in the continued success of its cafes by overseeing departmental profit and loss (P&L) expense lines as delegated by the General Manager. This position blends leadership, financial oversight, and brand stewardship to maintain and elevate the customer experience aligned with Hard Rock’s core values. The Operations Manager will be instrumental in mentoring and coaching hourly staff to become ambassadors of the Hard Rock brand, ensuring exceptional service delivery. Responsibilities include managing labor schedules in alignment with budget forecasts, operating departments or cost centers efficiently, and collaborating with other teams to consistently execute systems and processes according to brand standards. The role demands an individual who thrives in a fast-paced, casual-themed full-service restaurant setting, with at least three years of operational management experience.
Beyond operational duties, the Operations Manager supports senior leadership in team development by fostering a customer-centric culture that prioritizes guest satisfaction at all times. Duties also encompass enhancing retail sales within the Rock Shop through creative strategies and guest interaction. The position expects the incumbent to act as a Learning Coach, championing continuous employee growth, retention, and career progression paths. Known for its dynamic and encouraging work environment, Hard Rock values self-motivated professionals who pursue personal and professional development. The role also requires physical stamina to perform tasks involving extended periods of standing, walking, and manual dexterity, alongside the ability to travel intermittently.
This is an exciting opportunity for motivated individuals seeking to advance their career in the entertainment hospitality industry with a globally recognized brand that values its team members’ well-being and professional growth. Hard Rock International offers a comprehensive benefits package promoting health, financial security, and work-life balance, with variations based on employment status. For further details on benefits, interested applicants are encouraged to visit the company’s career site at www.gotoworkhappy.com/benefits.
The Operations Manager role at Hard Rock International plays a pivotal part in the continued success of its cafes by overseeing departmental profit and loss (P&L) expense lines as delegated by the General Manager. This position blends leadership, financial oversight, and brand stewardship to maintain and elevate the customer experience aligned with Hard Rock’s core values. The Operations Manager will be instrumental in mentoring and coaching hourly staff to become ambassadors of the Hard Rock brand, ensuring exceptional service delivery. Responsibilities include managing labor schedules in alignment with budget forecasts, operating departments or cost centers efficiently, and collaborating with other teams to consistently execute systems and processes according to brand standards. The role demands an individual who thrives in a fast-paced, casual-themed full-service restaurant setting, with at least three years of operational management experience.
Beyond operational duties, the Operations Manager supports senior leadership in team development by fostering a customer-centric culture that prioritizes guest satisfaction at all times. Duties also encompass enhancing retail sales within the Rock Shop through creative strategies and guest interaction. The position expects the incumbent to act as a Learning Coach, championing continuous employee growth, retention, and career progression paths. Known for its dynamic and encouraging work environment, Hard Rock values self-motivated professionals who pursue personal and professional development. The role also requires physical stamina to perform tasks involving extended periods of standing, walking, and manual dexterity, alongside the ability to travel intermittently.
This is an exciting opportunity for motivated individuals seeking to advance their career in the entertainment hospitality industry with a globally recognized brand that values its team members’ well-being and professional growth. Hard Rock International offers a comprehensive benefits package promoting health, financial security, and work-life balance, with variations based on employment status. For further details on benefits, interested applicants are encouraged to visit the company’s career site at www.gotoworkhappy.com/benefits.
Job Requirements
- Bachelor's degree or equivalent experience
- minimum 3 years of experience in a managerial operations role in a high-volume restaurant environment
- strong financial and budget management skills
- proven ability to mentor and develop staff
- excellent communication skills
- ability to manage labor scheduling and cost control
- leadership skills to build cohesive teams
- problem-solving aptitude
- physical ability to perform required tasks including lifting and standing
- flexibility to travel as needed
Job Qualifications
- 3+ years in an operations managerial role with high volume exposure in a casual-themed, full-service restaurant
- ability to learn and bring out of the box ideas to the team
- genuine enthusiasm and aptitude for serving people
- excellent verbal and written communication skills
- high level of business acumen and common sense
- strong problem solving skills through ability to diagnose and implement solutions
- strong communication and listening skills including speaking, reading, and writing
- ability to use technical or professional language to communicate complex ideas
- ability to effectively pitch and present information in one-on-one and group situations
- multiple language abilities a plus, fluency in English required
- ability to move throughout corporate offices and cafes for extended periods
- ability to sit for extended periods
- ability to make repeating movements with arms, hands, and wrists
- ability to verbally express or exchange ideas and perceive sound
- manual dexterity and hand-eye coordination
- ability to occasionally lift, push, pull, balance and carry up to 10 pounds
- ability to tolerate exposure to heat, cold, chemicals, and noisy environments
- ability to travel via auto or airplane for long periods
Job Duties
- Demonstrate financial comprehension of the cafe’s budget and P&L
- serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
- manage labor schedules in line with the cafe’s budget and forecast models
- successfully run a department and/or cost center
- partner across all departments to support consistent execution of systems and processes delivering products and services to Hard Rock’s brand standards
- support senior management in building a highly functional hourly team aligned with the Cafe’s vision and values
- execute established brand standards within the Rock Shop and grow retail sales through staff and guest interaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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