Operations Manager

MV Transportation is a leading provider of transportation management and services, specializing in various transit operations including paratransit, fixed-route, and demand-responsive transportation. The company operates across the United States and Canada, offering tailored solutions to public transit agencies and private-sector clients. With a strong commitment to safety, customer service, and operational excellence, MV Transportation has established itself as a trusted partner in the transportation industry, delivering innovative and reliable mobility solutions that meet the needs of diverse communities. The company fosters a culture of diversity and inclusion and emphasizes equal employment opportunities for all qualified candidates. Committed to compliance with regulatory standards and contract requirements, MV Transportation ensures its workforce is equipped to uphold the highest levels of professionalism and operational integrity.

The Operations Manager role at MV Transportation is a critical leadership position responsible for managing daily operations at a designated location to ensure the successful delivery of annual business objectives. This full-time position commands a competitive salary range from $89,000 to $105,000 annually. As an Operations Manager, you will provide direct oversight and leadership for the transportation contract, ensuring adherence to company policies as well as the contracting agency's standards. Key responsibilities involve managing on-time performance and driver availability while overseeing call center functions and customer relations through direct engagement and outreach initiatives.

Additionally, the Operations Manager will be instrumental in staff management, including the selection, training, and mentoring of location staff, fostering communication among team members and supporting staff, and assisting in safety and training program oversight to maintain compliance with company and regulatory requirements. This role also involves routine client interactions aimed at exceeding service expectations, conducting departmental audits, reviewing key operational metrics regularly, and enforcing company policies and procedures. Participation in labor and employee relations activities is also essential to sustaining a positive and productive work environment.

This position requires a seasoned professional with significant management experience in public transportation, particularly ADA paratransit services involving large fleets. The ideal candidate must possess strong technical knowledge of operating and scheduling software, such as Trapeze, and be skilled in emergency planning protocols. Excellent communication skills, the ability to work independently, and a detailed understanding of contractual obligations are crucial to success in this role. The Operations Manager at MV Transportation will play a vital role in maintaining the safety culture, operational efficiency, and high standards of customer service that define the company’s commitment to excellence.