Operations Manager

This position is with a hotel owned and operated by an independent franchisee, Johnson Hospitality. Johnson Hospitality is a separate company and employer from Marriott International, Inc. As such, the franchisee independently controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed directly by Johnson Hospitality, not Marriott International, Inc. This hotel environment is therefore governed by the franchisee's specific standards and operational procedures, ensuring a distinct corporate culture and employee experience.

This role is a pivotal leadership position within the hotel, tasked with assisting the General Manager in overseeing all departments to drive profitability, meet or surpass budget expectations, and uphold superior operational and guest service standards. The candidate will directly supervise diverse departments such as Front Office, Housekeeping, Sales, and Engineering, ensuring that all brand standards are consistently met while maximizing operational efficiencies. This includes responsibilities such as hiring, training, and mentoring dependent teams to foster high performance and productivity.

Additional critical duties involve supporting the front desk operations during peak business demands, scheduling staffing within budget guidelines, performing hotel forecasts, and managing Accounts Receivable alongside departmental budgets. The position also requires careful monitoring of daily reports and implementing timely responses to findings, ensuring guest special requests are fulfilled to exceed customer satisfaction metrics.

An important part of this role is the oversight of room availability management, leveraging property management systems (PMS) to optimize room revenue, and enforcing stringent cash control measures including credit card policies. The candidate will manage guest satisfaction scores across the property, collaborate with department leaders to improve scores, and focus on cultivating a customer-specific employee culture through employee engagement and recognition programs.

Compliance and safety are integral to the role, necessitating regular inspections of housekeeping, food and beverage, maintenance, and front office areas for cleanliness and safety compliance. The role demands leadership in human resources functions such as coaching, counseling, training, administering safety protocols, managing workers' compensation, and recruitment. Participation in management-on-duty scheduling and adherence to emergency procedures training underscore the comprehensive leadership involvement expected.

The salary for this role ranges from $70,304 to $72,000 annually, reflecting the level of responsibility and expertise required. This position encourages a dynamic work approach, requiring physical tasks such as lifting up to 50 pounds and frequent mobility during shifts, emphasizing the physical and energetic nature of hospitality leadership.