Operations Manager

PAH Management is a fast-growing and unique company in the hospitality industry, dedicated to creating memorable experiences for associates, guests, ownership, and communities. Known for its commitment to care, PAH Management prides itself on fostering a work environment where people can thrive and deliver their best. The company emphasizes a culture of respect, teamwork, and continuous improvement, ensuring that every interaction, whether with guests or team members, reflects its core values. As a hospitality group, PAH Management oversees a portfolio of hotels where operational excellence and guest satisfaction are paramount. The organization is deeply invested in associate development, motivation, and maintaining high standards across all properties.

The role of Operations Manager at PAH Management is critical in driving hotel profitability through effective revenue generation, cost control, and outstanding guest satisfaction, all while preserving the integrity and brand standards of the hotel. Reporting directly to the General Manager, the Operations Manager provides leadership and supervision across all hotel departments, ensuring seamless day-to-day operations, safety compliance, and service quality. This position is exempt from FSLA regulations, indicating a salaried role that requires flexibility, leadership, and dedication.

Key responsibilities include overseeing the hotel's reservation operations and ensuring that training programs align with PAH Management's service standards. The Operations Manager actively participates in the management team as the Manager on Duty (M.O.D.) when scheduled, offering support and guidance as needed. A significant aspect of the job is fostering a positive, team-oriented work environment that highlights guest focus and associate development. Financial acumen is also essential, as the Operations Manager forecasts the hotel's monthly financial position, manages invoice processing through accounts payable procedures, and ensures timely and accurate submission of financial documents to the corporate office.

Maintaining the physical property’s cleanliness and upkeep is another crucial function, achieved through regular inspections and preventive maintenance coordinated with department managers. The Operations Manager also plays an important role in upholding security protocols, including handling the hotel safe and conducting monthly safe audits, safeguarding both assets and information.

Guest relations and frontline visibility are fundamental to this role. The Operations Manager is expected to be present in public areas during peak times, providing a warm and friendly presence, effectively addressing guest inquiries, and resolving issues promptly. The ideal candidate will possess excellent communication skills, the ability to multitask, prioritize functions, and maintain confidentiality. Commitment to professionalism, personal appearance, and adherence to PAH Management's standards are necessary for success in this position.

In summary, this is a dynamic and multifaceted leadership role for a hospitality professional with a proven track record in hotel operations. The Operations Manager at PAH Management is pivotal in driving profitability, enhancing team performance, and ensuring outstanding guest experiences across the property. The position offers an opportunity to be part of a company that truly values its people and community, with a culture rooted in respect, care, and excellence. Candidates with a background in hotel management or related fields, combined with strong leadership, financial management, and operational skills, will find this role rewarding and challenging.