Operations Manager

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $39,600.00 - $74,800.00

Work Schedule

Standard Hours

Benefits

401(k)

Dental Insurance

Health Insurance

Paid Time Off

Vision Insurance

Job Description

Lone Star Valet is a premier valet service company known for its commitment to providing exceptional parking management and customer service across multiple high-volume locations. Renowned for its dedication to safety, efficiency, and customer satisfaction, Lone Star Valet has established itself as a trusted leader in the valet and parking operations industry. The company prides itself on upholding its core values, maintaining uniform standards across all accounts, and fostering a cooperative and positive work environment for employees. Lone Star Valet continually invests in training and development to ensure that its team is equipped to deliver superior service tailored to diverse... Show More

Job Requirements

3 to 5 years of valet or hospitality operations management experience
Experience supervising multi-site teams in a high-volume service environment
Strong leadership problem-solving conflict-resolution skills
Highly organized hands-on solutions-focused
Ability to thrive in outdoor environments and remain composed under pressure
Valid driver’s license and clean driving record
Proficient in Microsoft Office scheduling tools and internal tracking software

Job Qualifications

3 to 5 years of valet or hospitality operations management experience
Experience supervising multi-site teams in a high-volume service environment
Strong leadership skills
Effective problem-solving and conflict-resolution skills
Highly organized with hands-on and solutions-focused approach
Ability to thrive in outdoor environments and remain composed under pressure
Valid driver’s license and clean driving record
Proficient in Microsoft Office, scheduling tools, and internal tracking software

Job Duties

Maintain all policies and customer service standards at each account in your area
Manage personnel ensuring uniform standards and Lone Star Valet’s core values are being met
Oversee set-up, inspection, and monitoring of accounts, personnel, and equipment to ensure conformity to policies and procedures
Maintain a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
Establish individualized goals for employees and monitor progress throughout the process
Provide continuous customer service training for all employees at assigned locations
Review Secret Shopping Reports and Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees
Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses
Reconciliation of timecards and submission to payroll
Maintain dependability and professionalism when faced with difficult situations and handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints
Computer proficiency to utilize MS Office (Excel, Word, Outlook) as well as various internal systems
Written and verbal communication skills to effectively address all levels within the organization
Represent the company effectively in a variety of settings
Read, analyze, and interpret general business policies, procedures, training materials, and corporate communications
Compose professional internal and external business communications including reports, letters, and e-mails

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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