Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,300.00 - $74,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Professional Development
Job Description
Hard Rock International (HRI) is a globally renowned entertainment brand operating in over 70 countries with 265 venues including owned, licensed, and managed Rock Shops, Live Performance Venues, and Cafes. Founded initially with the cherished Eric Clapton guitar, Hard Rock has grown to own the world's largest collection of authentic music memorabilia, boasting over 86,000 pieces displayed worldwide. The company launched Hard Rock Digital in 2020, expanding into the online sportsbook, retail sportsbook, and internet gaming markets. Known for consistent excellence, Hard Rock Hotels was recognized as the number one brand in Outstanding Guest Satisfaction for two consecutive years among Upper Upscale Hotels as ranked by J.D. Power's North America Hotel Guest Satisfaction Study, making it a globally respected leader in hospitality and entertainment.
Beyond its hospitality achievements, Hard Rock International is celebrated for its outstanding management and inclusive culture. It holds the distinction of being the first privately owned gaming company designated a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two years running. Additionally, the company ranks highly on Forbes lists as a top employer for women, diversity, and new graduates, cementing its reputation as a workplace that values and supports its employees. Hard Rock Hotels & Casinos have consistently received accolades for executive satisfaction and leadership in the casino gaming sector, demonstrating sustained success and dedication to employee and guest satisfaction.
The role of Operations Manager at Hard Rock International is critical to the continued success of the company. This position is responsible for managing departmental profit and loss accounts as designated by the General Manager, ensuring financial objectives align with strategic business goals. The Operations Manager plays a key role in supporting senior leadership in maintaining brand standards and promoting core company values. They lead the management of labor schedules, mentor hourly staff to become brand ambassadors, and oversee the execution of department operations to deliver exceptional customer service and guest experiences.
This leadership position requires a hands-on approach to managing daily cafe operations, fostering a culture of excellence where guest satisfaction is paramount. The Operations Manager supports a collaborative environment, working closely with multiple departments to maintain consistent systems and processes. They are responsible for the successful operation of the department and cost centers, engaging directly with guests to enhance their experience, particularly through music-related interactions that embody the Hard Rock spirit.
Moreover, the Operations Manager drives team development through coaching, learning programs, and clearly defined performance goals, ensuring staff growth and retention. This role demands a strong business acumen, outstanding communication skills, and the ability to think creatively to seize retail sales opportunities and improve operational efficiency. The position offers a competitive pay range of $80,000 to $117,000 and represents a key leadership opportunity within one of the most iconic entertainment and hospitality brands globally. Hard Rock International is committed to fostering an inclusive workplace, embracing diversity, and providing reasonable accommodations in adherence to the Americans with Disabilities Act (ADA).
Beyond its hospitality achievements, Hard Rock International is celebrated for its outstanding management and inclusive culture. It holds the distinction of being the first privately owned gaming company designated a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for two years running. Additionally, the company ranks highly on Forbes lists as a top employer for women, diversity, and new graduates, cementing its reputation as a workplace that values and supports its employees. Hard Rock Hotels & Casinos have consistently received accolades for executive satisfaction and leadership in the casino gaming sector, demonstrating sustained success and dedication to employee and guest satisfaction.
The role of Operations Manager at Hard Rock International is critical to the continued success of the company. This position is responsible for managing departmental profit and loss accounts as designated by the General Manager, ensuring financial objectives align with strategic business goals. The Operations Manager plays a key role in supporting senior leadership in maintaining brand standards and promoting core company values. They lead the management of labor schedules, mentor hourly staff to become brand ambassadors, and oversee the execution of department operations to deliver exceptional customer service and guest experiences.
This leadership position requires a hands-on approach to managing daily cafe operations, fostering a culture of excellence where guest satisfaction is paramount. The Operations Manager supports a collaborative environment, working closely with multiple departments to maintain consistent systems and processes. They are responsible for the successful operation of the department and cost centers, engaging directly with guests to enhance their experience, particularly through music-related interactions that embody the Hard Rock spirit.
Moreover, the Operations Manager drives team development through coaching, learning programs, and clearly defined performance goals, ensuring staff growth and retention. This role demands a strong business acumen, outstanding communication skills, and the ability to think creatively to seize retail sales opportunities and improve operational efficiency. The position offers a competitive pay range of $80,000 to $117,000 and represents a key leadership opportunity within one of the most iconic entertainment and hospitality brands globally. Hard Rock International is committed to fostering an inclusive workplace, embracing diversity, and providing reasonable accommodations in adherence to the Americans with Disabilities Act (ADA).
Job Requirements
- 3+ years in an operations managerial role in casual-themed, full-service restaurants
- strong verbal and written communication skills
- ability to lead and mentor staff
- high business acumen and problem solving skills
- excellent customer service orientation
- physical ability to move, stand, walk, and occasionally lift up to 10 pounds
- ability to work in a noisy environment
- willingness to travel by auto or airplane for extended periods
- fluency in English
Job Qualifications
- 3+ years in an operations managerial role with high volume exposure in a casual-themed, full-service restaurant
- ability to learn and bring out of the box ideas to the team
- genuine enthusiasm and aptitude for serving people
- excellent verbal and written communication skills
- high level of business acumen and common sense
- strong problem solving skills with the ability to diagnose and implement solutions
- strong communication and listening skills including speaking, reading, and writing
- ability to comprehend and use technical or professional language to communicate complex ideas
- ability to pitch and present information effectively in group and one-on-one situations
- fluency in English required
- multiple language abilities a plus
Job Duties
- Demonstrate financial comprehension of the cafe's budget and P&L
- serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
- manage labor schedules in line with the cafe's budget and forecast models
- successfully run a department and/or cost center
- partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock's brand standards
- support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
- execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
- foster an environment of customer service in which all team members put the guest first in every situation
- execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by objective ranking systems
- remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
- engage with guests in regards to music both current and past
- support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
- clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance
- support staff development and advancement along well-defined career paths
- serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention
- possess a self-motivated approach to their own personal and professional growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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