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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
PAH Management is a fast-growing and unique company in the hospitality industry, dedicated to creating memorable experiences for associates, guests, ownership, and the communities they serve. Their philosophy centers on caring for people to enable them to perform at their best, with care being at the heart of everything they do. With a continuous commitment to high standards of service and operational excellence, PAH Management fosters a culture of teamwork, respect, and guest-focused service. To learn more about PAH Management, visit their website at www.pahmanagment.com. They are proud to be an Equal Opportunity Employer, embracing diversity and inclusion across the... Show More
Job Requirements
- At least 3-5 years progressive experience in a hotel or related field
- or a 4-year college degree and at least 2 to 4 years of related experience
- or a 2-year college degree and at least 3 to 4 years of related experience
- maintain a warm and friendly demeanor at all times
- able to effectively communicate verbally and in writing with all levels of associates and guests
- effective listening and clear understanding of concerns raised
- able to multitask and prioritize departmental duties
- maintain regular attendance per scheduling needs
- maintain high standards of personal appearance and grooming
- able to handle problems effectively
- maintain confidentiality of information
- valid driver's license for the applicable state
- able to work long hours occasionally
- exerting up to 20 pounds of force occasionally and/or 10 pounds frequently to lift, carry, push, pull or move objects
Job Qualifications
- At least 3-5 years progressive experience in a hotel or related field or a 4-year college degree and 2-4 years related experience or a 2-year college degree and 3-4 years related experience
- maintain a warm and friendly demeanor at all times
- effective verbal and written communication with all levels of associates and guests
- effective listening, understanding, and clarifying concerns raised by associates and guests
- ability to multitask and prioritize departmental functions to meet deadlines
- approach all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner
- maintain regular attendance in compliance with PAH Management’s standards as required by scheduling
- maintain high standards of personal appearance and grooming including wearing nametags
- effective in handling problems including anticipating, preventing, identifying and solving problems
- maintain confidentiality of information
Job Duties
- Provide leadership and oversight of hotel operations
- ensure safety compliance in all areas
- oversee hotel's reservations operations
- participate in required M.O.D. coverage as scheduled
- ensure training in service standards is conducted in each department following PAH Management standards
- assist in creating a positive team-oriented environment focusing on guest through associate development and motivation
- ensure complete processing of invoices daily by using accounts payable process
- ensure all financial documents are submitted to the corporate office monthly in compliance with accounting calendar
- ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance with department managers
- ensure associates are attentive, friendly, courteous, and efficient with guests and other associates
- forecast the hotel's financial position monthly by estimating revenues and line-by-line expenses and generate accurate reforecast
- perform other duties as requested by the Regional Director of Operations and General Manager
- ensure all associates receive fair and equitable treatment according to PAH S.O.P.s
- be present in public areas during peak times to greet guests and offer assistance
- ensure hotel safe handling procedures including security and monthly safe audits are followed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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