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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $33.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and Development
bonus eligibility
Job Description
Courtyard by Marriott New Orleans French Quarter/Iberville is a distinguished hotel located at 910 Iberville St, New Orleans, Louisiana. Part of the Marriott International portfolio, Courtyard is committed to delivering an exceptional hospitality experience that caters primarily to business travelers, though it embraces guests with diverse travel purposes. Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to inclusive employment practices and fostering a dynamic culture that celebrates diversity among its associates. At Courtyard, the focus is on innovation and personalized service, providing guests a comfortable, convenient, and stylish environment where they can thrive... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- ability to lead and manage a team
- excellent customer service skills
- proficiency in using property management systems
- strong organizational skills
- availability to work flexible hours
- commitment to uphold Marriott standards and values
Job Qualifications
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related field
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years relevant experience
- leadership skills
- strong communication skills
- ability to work in a team-oriented environment
Job Duties
- Ensure that goals are translated to the team regarding guest tracking and productivity
- understand employee and guest satisfaction results and communicate game plans
- assist in ensuring team capability to meet expectations
- lead by example with self-confidence, energy and enthusiasm
- assist employees in understanding and exceeding guests' needs
- follow property-specific second effort and recovery plan
- publish guest satisfaction results promptly
- take proactive approaches to employee concerns
- extend professionalism and courtesy to employees
- communicate updates on goals and results
- meet semiannually with staff individually
- assist in team scheduling against guest and hours/occupied room goals
- perform hourly job functions as needed
- provide excellent customer service by being available and approachable
- take proactive approaches to guest concerns
- respond timely to customer service requests
- ensure team members meet or exceed hospitality standards
- assist in performing annual quality audit
- ensure viable key control program
- understand financial statements and performance data
- interview and assist in hiring decisions
- ensure thorough orientation for new team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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