Operations Manager

Courtyard by Marriott New Orleans French Quarter/Iberville is a distinguished hotel located at 910 Iberville St, New Orleans, Louisiana. Part of the Marriott International portfolio, Courtyard is committed to delivering an exceptional hospitality experience that caters primarily to business travelers, though it embraces guests with diverse travel purposes. Marriott International is a globally recognized leader in the hospitality industry, known for its dedication to inclusive employment practices and fostering a dynamic culture that celebrates diversity among its associates. At Courtyard, the focus is on innovation and personalized service, providing guests a comfortable, convenient, and stylish environment where they can thrive whether traveling for business or leisure.

The role available is a full-time management position within the Rooms and Guest Services Operations category. This position offers competitive pay ranging from $25.77 to $33.17 per hour and is bonus eligible, allowing for additional financial rewards based on performance. The management role is essential in supporting and executing all hotel operations across multiple departments including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. The successful candidate will lead and manage staff to ensure operational excellence and enhanced guest satisfaction while striving to maximize financial performance.

In this role, the manager plays a pivotal part in translating property goals to the team and aligning daily activities with the overarching objectives of guest satisfaction and departmental productivity. They will work closely with different operational teams, assisting staff to meet or exceed standards and procedures, and proactively addressing areas needing improvement. The manager leads by example, demonstrating confidence, enthusiasm, and energy while fostering an environment that prioritizes guest service and employee engagement.

Key responsibilities include overseeing guest experience enhancements by maintaining readiness and approachability, addressing guest concerns with professionalism, and ensuring the team consistently meets hospitality standards. Additionally, the position involves handling operational support like monitoring guest satisfaction data and staff performance, supporting recovery plans, and ensuring compliance with quality audits and security protocols such as key control programs. Human resource functions such as interviewing potential hires, assisting with hiring decisions, and facilitating thorough staff orientations are also critical components of this management role.

Marriott International’s commitment to equal employment opportunity and non-discrimination creates a supportive workplace for all associates regardless of background, disability, or veteran status. Joining Courtyard means becoming part of a passionate team dedicated to delivering outstanding guest experiences and continuous improvement in service. This role is ideal for individuals eager to contribute to a respected and innovative brand while developing professionally in a collaborative and rewarding environment. Courtyard by Marriott offers a platform for achievers who value teamwork, growth, and the chance to provide service excellence that truly makes a difference.