Byrne Dairy and Deli logo

Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $46,000.00 - $52,000.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Advanced scheduling
401(k)
Paid vacation
Paid sick leave
scholarships
Employee Recognition Program

Job Description

Byrne Dairy & Deli, operated by Sonbyrne Sales, Inc., is a locally growing, family-owned business established as a beloved institution in the dairy and deli retail market. Known for its commitment to freshness, quality, and community involvement, Byrne Dairy & Deli has become a popular destination for customers seeking wholesome dairy products, fresh deli goods, and exceptional customer service. The company prides itself on fostering a warm and family-oriented culture that promotes employee growth and customer loyalty alike. With a strong reputation in the region, Byrne Dairy & Deli continues to expand and innovate, offering employees a stable and rewarding work environment that values hard work and dedication.

As an Operations Manager at Byrne Dairy & Deli, you will be entrusted with overseeing the complete retail and food service operations of a single store. This full-time leadership role requires a hands-on approach, dedicating most of your work time on the sales floor managing both the team and customer relations. Your core mission will be to maintain the smooth daily functioning of your store by complying with company policies and federal and state regulations, ensuring that both employees and customers experience efficient and enjoyable interactions within a welcoming and well-maintained environment. The position demands a dynamic individual capable of blending administrative oversight with direct engagement in employee training, inventory management, financial tracking, and operational excellence.

In this role, not only are you expected to uphold high standards of cleanliness, safety, and product quality, but you will also actively lead and nurture your employees through effective communication, scheduling, and motivation. You will take part in human resource duties such as hiring new staff, conducting evaluations, and implementing improvements that contribute to a profitable and thriving retail business. Byrne Dairy & Deli offers competitive salary ranges between $46,000 and $52,000 annually, complemented by a robust benefits package including medical, dental, and vision coverage, paid vacation, and opportunities for professional growth through continuous training. This position works a minimum of 45 hours per week and is ideal for candidates with at least three years of retail and supervisory experience, strong leadership skills, and a positive, solution-oriented mindset dedicated to customer satisfaction and team success.

Joining Byrne Dairy & Deli means entering a supportive community where your efforts help shape the company’s future. You will have access to comprehensive onboarding and ongoing training resources designed to equip you with the knowledge and skills needed to excel. Moreover, Byrne Dairy & Deli’s philosophy of promoting from within ensures clear pathways for career advancement into district-level management or other leadership roles. This role is demanding yet rewarding, perfect for self-motivated individuals looking to advance their careers in retail operations management while being part of a respected local enterprise that values family, integrity, and excellence.

Job Requirements

  • High school diploma
  • Leadership skills and a strong will to succeed
  • Minimum 3 years retail experience
  • Minimum 3 years supervisory experience
  • Equivalent combination of experience and education
  • Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions
  • Develop and/or implement new and current policies/procedures/standards and/or rules/regulations
  • Ability to stand and walk regularly
  • Ability to climb or balance on a ladder occasionally
  • Ability to stoop, kneel, or crouch when stocking and cleaning shelves
  • Ability to lift and/or move up to 50 pounds
  • Ability to work in varying temperatures including coolers and freezers

Job Qualifications

  • High school diploma
  • Leadership skills and a strong will to succeed
  • Minimum 3 years retail experience
  • Minimum 3 years supervisory experience
  • Equivalent combination of experience and education
  • Experience in supervising others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions
  • Experience in developing and/or implementing new and current policies/procedures/standards and/or rules/regulations

Job Duties

  • Ensuring customer loyalty by providing exceptional customer service, responding to customers questions and resolving their problems and needs in a friendly, accurate and timely manner
  • Maintaining your store’s gross profit and ensuring proper inventory management
  • Overseeing and recording delivery of merchandise, comparing records with merchandise ordered and reporting discrepancies in order to control costs
  • Performing human resource management duties to include supervising, training, hiring and communicating with corporate management
  • Planning and preparing work schedules and assigning employees to specific duties
  • Ensuring that payroll remains within the projected hours set by the corporate office
  • Monitoring and maintaining proper store cleanliness, appearance and maintenance as per company guidelines
  • Maintaining stock levels, inventory and stock rotation to required level
  • Protecting employees and customers by providing a safe and clean store environment

Job Criteria

Experience

Mid Level (3-7 years)


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