Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $61,000.00
Job Description
AC Hotel Denver RiNo is a contemporary, stylish hotel located in the vibrant River North neighborhood of Denver, Colorado. Owned and operated by an independent franchisee, Lotus Hotels, this establishment combines Marriott's renowned service standards with a unique local flavor. The hotel offers guests a modern and comfortable stay with exceptional amenities tailored to leisure and business travelers alike. As part of the AC Hotels brand, renowned for its European-inspired design and hospitality, the property prides itself on providing a welcoming atmosphere within a trendy urban setting. This location benefits from the accessibility to Denver's bustling downtown and arts district, making it an attractive destination for guests seeking both convenience and culture. The franchisee, Lotus Hotels, independently manages all employment aspects, ensuring a dedicated and locally tailored approach to staff management and guest services.
The role of Operations Manager at AC Hotel Denver RiNo is a pivotal leadership position responsible for overseeing both Front Office and Food & Beverage operations. This management role is full-time and primarily scheduled during afternoon and evening shifts, making it essential for candidates to be flexible and hands-on in the execution of their duties. The Operations Manager plays a critical role in driving the delivery of an outstanding guest experience by maintaining compliance with hotel policies and Marriott quality standards. This position requires a dynamic leader who can effectively manage and train front desk and food and beverage teams to ensure seamless service delivery and operational efficiency.
The Operations Manager’s responsibilities extend beyond supervision, involving active participation in day-to-day activities such as guest check-ins and check-outs, cashiering, reservations, and night audit processes. They support food and beverage operations by assisting in restaurant and bar management, ensuring that service quality consistently meets or exceeds guest expectations. The manager closely monitors employee performance and disciplinary actions, administers personnel scheduling, and maintains control of hotel resources including cash, keys, supplies, and employee uniforms. They also have a pivotal role in implementing innovative strategies to enhance service quality and operational productivity.
Candidates for this role must bring strong leadership qualities, exceptional organizational skills, and the ability to multitask in a fast-paced hotel environment. Knowledge of front office and F&B point of sale systems and hotel management software is essential. The role demands excellent communication and customer service skills, with the ability to resolve conflicts and maintain composure under pressure. Back of house kitchen experience is preferred, adding value to the operational oversight of the food and beverage department.
This position offers a competitive salary ranging from $58,000 to $61,000 annually, coupled with a comprehensive benefits package that includes Marriott travel perks and discounts. It presents an excellent opportunity for hospitality professionals eager to advance their careers in hotel operations management within an expanding and dynamic brand environment. The company values equal employment opportunities and encourages candidates who are passionate about delivering superior guest experiences to apply by the April 23, 2026 deadline.
The role of Operations Manager at AC Hotel Denver RiNo is a pivotal leadership position responsible for overseeing both Front Office and Food & Beverage operations. This management role is full-time and primarily scheduled during afternoon and evening shifts, making it essential for candidates to be flexible and hands-on in the execution of their duties. The Operations Manager plays a critical role in driving the delivery of an outstanding guest experience by maintaining compliance with hotel policies and Marriott quality standards. This position requires a dynamic leader who can effectively manage and train front desk and food and beverage teams to ensure seamless service delivery and operational efficiency.
The Operations Manager’s responsibilities extend beyond supervision, involving active participation in day-to-day activities such as guest check-ins and check-outs, cashiering, reservations, and night audit processes. They support food and beverage operations by assisting in restaurant and bar management, ensuring that service quality consistently meets or exceeds guest expectations. The manager closely monitors employee performance and disciplinary actions, administers personnel scheduling, and maintains control of hotel resources including cash, keys, supplies, and employee uniforms. They also have a pivotal role in implementing innovative strategies to enhance service quality and operational productivity.
Candidates for this role must bring strong leadership qualities, exceptional organizational skills, and the ability to multitask in a fast-paced hotel environment. Knowledge of front office and F&B point of sale systems and hotel management software is essential. The role demands excellent communication and customer service skills, with the ability to resolve conflicts and maintain composure under pressure. Back of house kitchen experience is preferred, adding value to the operational oversight of the food and beverage department.
This position offers a competitive salary ranging from $58,000 to $61,000 annually, coupled with a comprehensive benefits package that includes Marriott travel perks and discounts. It presents an excellent opportunity for hospitality professionals eager to advance their careers in hotel operations management within an expanding and dynamic brand environment. The company values equal employment opportunities and encourages candidates who are passionate about delivering superior guest experiences to apply by the April 23, 2026 deadline.
Job Requirements
- High school diploma or equivalent required
- minimum of 3-5 years of experience in front desk or hospitality management roles
- ability to work afternoon and evening shifts
- ability to lift up to 50 pounds
- prolonged periods of walking and/or standing
- ability to supervise and train staff
- experience with hotel front office and F&B operations
- strong communication skills
- ability to enforce company policies and procedures
Job Qualifications
- High school diploma or equivalent
- degree in Hospitality or Business Management preferred
- minimum of 3-5 years experience in front desk or hospitality management roles
- strong leadership and team management skills
- excellent customer service and conflict resolution abilities
- effective communication and interpersonal skills
- strong organizational and multitasking capabilities
- proficiency in front office and F&B POS systems and hotel management software
- ability to maintain composure under pressure and resolve guest concerns
- knowledge of cash and key control procedures
- attention to detail and problem-solving skills
- back of house kitchen experience preferred
Job Duties
- Hires, trains, and supervises all personnel in the Front Office and F&B department
- prepares personnel schedules and submits employee records to the General Manager
- directs daily Front Office operations including guest check-in, check-out, cashiering, reservations, and night audit procedures
- monitors F&B staff and ensures service delivery exceeds guest expectations
- assists with managing F&B operations for the restaurant and bar
- supports F&B staff hands-on to meet guest and business needs
- ensures adherence to employee rules and regulations, reporting deviations to the General Manager
- evaluates employee performance and administers discipline according to company policy
- maintains compliance with hotel cash control and key control procedures
- maintains a monthly inventory of supplies to support department operations
- manages control and upkeep of employee uniforms
- identifies and implements new methods to improve efficiency and service quality with General Manager approval
- oversees and coordinates luggage handling and storage
- manages hotel parking services
- performs other duties as required including F&B oversight and assistance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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