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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $61,000.00
Job Description
AC Hotel Denver RiNo is a contemporary, stylish hotel located in the vibrant River North neighborhood of Denver, Colorado. Owned and operated by an independent franchisee, Lotus Hotels, this establishment combines Marriott's renowned service standards with a unique local flavor. The hotel offers guests a modern and comfortable stay with exceptional amenities tailored to leisure and business travelers alike. As part of the AC Hotels brand, renowned for its European-inspired design and hospitality, the property prides itself on providing a welcoming atmosphere within a trendy urban setting. This location benefits from the accessibility to Denver's bustling downtown and arts district,... Show More
Job Requirements
- High school diploma or equivalent required
- minimum of 3-5 years of experience in front desk or hospitality management roles
- ability to work afternoon and evening shifts
- ability to lift up to 50 pounds
- prolonged periods of walking and/or standing
- ability to supervise and train staff
- experience with hotel front office and F&B operations
- strong communication skills
- ability to enforce company policies and procedures
Job Qualifications
- High school diploma or equivalent
- degree in Hospitality or Business Management preferred
- minimum of 3-5 years experience in front desk or hospitality management roles
- strong leadership and team management skills
- excellent customer service and conflict resolution abilities
- effective communication and interpersonal skills
- strong organizational and multitasking capabilities
- proficiency in front office and F&B POS systems and hotel management software
- ability to maintain composure under pressure and resolve guest concerns
- knowledge of cash and key control procedures
- attention to detail and problem-solving skills
- back of house kitchen experience preferred
Job Duties
- Hires, trains, and supervises all personnel in the Front Office and F&B department
- prepares personnel schedules and submits employee records to the General Manager
- directs daily Front Office operations including guest check-in, check-out, cashiering, reservations, and night audit procedures
- monitors F&B staff and ensures service delivery exceeds guest expectations
- assists with managing F&B operations for the restaurant and bar
- supports F&B staff hands-on to meet guest and business needs
- ensures adherence to employee rules and regulations, reporting deviations to the General Manager
- evaluates employee performance and administers discipline according to company policy
- maintains compliance with hotel cash control and key control procedures
- maintains a monthly inventory of supplies to support department operations
- manages control and upkeep of employee uniforms
- identifies and implements new methods to improve efficiency and service quality with General Manager approval
- oversees and coordinates luggage handling and storage
- manages hotel parking services
- performs other duties as required including F&B oversight and assistance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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