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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company known for its expansive portfolio and innovative approach to the hospitality industry. With over $15 billion of assets under management and more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in providing expert guidance through all phases of the property cycle — from the initial planning and development stages to recapitalization and disposition. The company prides itself on its diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. These properties feature contemporary... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in hotel or hospitality industry
- Ability to work long hours and flexible shifts
- Capability to perform sedentary work with occasional lifting of up to 10 pounds
- Strong verbal and written communication skills
- Ability to listen and resolve guest and employee concerns
- Must multitask and prioritize tasks effectively
- Maintain high standards of appearance and professional conduct
- Compliance with company policies and safety standards
- Capable of handling confidential information
- Ability to work in a fast-paced, dynamic environment
Job Qualifications
- At least 5 years of progressive experience in a hotel or related field
- or a 2-year college degree and a minimum of 3 years of progressive experience
- or a 4-year degree and a minimum of 1 year of progressive experience
- Previous supervisory responsibilities
- Proficient in Windows and company approved spreadsheets and word processing
- Ability to communicate effectively both verbally and in writing
- Ability to multitask and prioritize departmental functions
- Approach all interactions with a friendly, courteous and service-oriented manner
- Maintain regular attendance and personal grooming standards
- Comply with Highgate Hotel standards and regulations
- Effective problem-solving skills
- Ability to maintain confidentiality and handle complex information
- Perform other duties as requested by manager
Job Duties
- Assist the Director and Assistant Director of Front Office with managing the Front Office operation
- Provide support to other hotel departments including Food & Beverage, Housekeeping and Engineering
- Provide strong lobby presence to assist front desk agents and guests
- Provide shift coverage in Food & Beverage operations as needed
- Balance hotel room type inventory
- Ensure lobby, Mezzanine level and Food & Beverage areas meet Paramount standards including cleanliness and signage
- Monitor and action Nor 1 upsell program
- Handle guest special requests and customer complaints during shift
- Perform front desk duties and responsibilities
- Investigate and handle complaints, disturbances and emergencies during shift
- Manage employee payroll, track attendance and conduct call-arounds for overtime
- Coach, train, counsel hourly associates and administer discipline
- Perform some Night Audit functions and produce Night Audit reports
- Prepare, copy and distribute reports
- Attend and contribute to meetings promoting morale, productivity and efficiency
- Attend required trainings and meetings
- Participate in Manager on Duty coverage as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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