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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,200.00 - $74,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This esteemed hotel is proudly owned and operated by PM Hotel Group, an independent franchisee with a strong commitment to excellence in hospitality service. While the hotel operates under the prestigious Marriott International brand, it functions autonomously in terms of employment policies, staffing, compensation, benefits, and other critical employment practices. This unique structure allows the PM Hotel Group to foster a distinctive workplace culture tailored to its operational goals and team members' needs. As a franchisee, PM Hotel Group exemplifies dedication to delivering outstanding guest experiences through its independently managed facilities and service protocols, ensuring personalized attention and high-quality standards... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of related experience
- Strong leadership and communication skills
- Ability to manage hotel room operations
- Experience in guest satisfaction and team motivation
- Proficiency in monitoring financial performance
- Capability to conduct hiring and staff development
- Commitment to maintaining professional and courteous environment
Job Qualifications
- High school diploma or GED and four years of experience in guest services, front desk, housekeeping, or related area
- Or two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and two years of related experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Knowledge of hotel operations and guest service standards
- Ability to analyze financial data and operational metrics
- Proficient in managing employee relations and conflict resolution
- Ability to motivate and inspire teams towards performance goals
- Familiarity with hospitality quality audits and compliance standards
Job Duties
- Lead Room Operations Team
- Verify that goals are communicated to the team relating to guest tracking and productivity
- Create and foster a property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and service passion
- Understand employee and guest satisfaction results and develop actionable plans
- Verify team capabilities to meet expectations
- Lead by example with confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guest expectations
- Manage execution of all operations in rooms departments including Front Office, Engineering/Maintenance, and Housekeeping
- Follow property-specific second effort and recovery plans
- Publish guest satisfaction results promptly
- Proactively address employee concerns and extend professionalism and courtesy
- Communicate and update goals and results with employees
- Conduct semiannual one-on-one staff meetings
- Assist and teach scheduling based on guest and occupancy goals
- Perform hourly job functions as needed
- Perform other duties to meet business needs
- Understand and uphold the brand's service culture
- Provide excellent customer service and be approachable for guests
- Continuously improve guest and employee satisfaction
- Respond timely to customer service requests
- Ensure team meets or exceeds hospitality requirements
- Assist in annual quality audit
- Verify key control program is in place
- Review financial statements and performance data to maximize productivity and profitability
- Interview and assist in hiring decisions
- Ensure thorough and timely orientation for new hires
- Solicit employee feedback, utilize open door policy, and address employee concerns
- Administer policies fairly and support disciplinary and peer review processes
- Celebrate team successes and recognize contributions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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