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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,500.00 - $76,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Hard Rock International (HRI) is a globally recognized leader in the hospitality and entertainment industry, renowned for its vibrant venues that span over 70 countries with more than 265 locations. These venues include owned, licensed, and managed Rock Shops, Live Performance Venues, and Cafes, making Hard Rock a uniquely diverse and dynamic company within the leisure and entertainment sector. Since its inception, Hard Rock has built an impressive legacy, starting with an iconic Eric Clapton guitar and growing to house the world's largest and most valuable collection of authentic music memorabilia, featuring over 86,000 pieces displayed worldwide. The company is... Show More
Job Requirements
- Minimum 3 years experience in operations management within the hospitality or restaurant industry
- experience managing high volume, casual-themed full-service restaurant operations
- strong financial literacy including budget and P&L management
- excellent leadership and team development skills
- outstanding communication and interpersonal skills
- ability to work in fast-paced environment with strong problem solving and decision making
- must be able to stand, walk, kneel, bend for extended periods
- ability to occasionally lift, push, pull, or carry up to 10 pounds
- willingness to travel by car or airplane as required
- fluency in English
- must demonstrate self-motivation and commitment to personal and professional growth
Job Qualifications
- Minimum 3 years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant
- ability to learn and introduce innovative ideas to the team
- genuine enthusiasm and aptitude for serving people
- excellent verbal and written communication skills
- high level of business acumen and common sense
- strong problem solving skills with the ability to diagnose and implement solutions
- strong communication and listening skills
- proficiency in technical or professional language to communicate complex ideas
- ability to effectively pitch and present information to various audiences
- fluency in English required, multiple language abilities a plus
Job Duties
- Demonstrate financial comprehension of the cafe's budget and P&L
- serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
- manage labor schedules in line with the cafe's budget and forecast models
- successfully run a department and/or cost center
- partner across all departments to support consistent execution of systems and processes to deliver products and services to Hard Rock's brand standards
- support senior management in building a highly functional hourly team who share a common vision and values
- execute established brand standards within the Rock Shop and seize opportunities to grow retail sales through staff and guest interaction
- foster an environment of customer service prioritizing guest satisfaction in every situation
- execute established standards for overall guest satisfaction that meet or exceed brand standards
- remain an objective observer of service standards to uphold guest expectations
- engage with guests regarding music both current and past
- support senior management in attracting and retaining talented individuals and placing them effectively
- define goals and expectations for team members using performance review tools and hold team accountable
- support staff development and career advancement
- serve as a Learning Coach developing and implementing learning and developmental programs for staff
- maintain a self-motivated approach to personal and professional growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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