Job Overview
Employment Type
Full-time
Compensation
Salary
Range $40,500.00 - $76,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Hard Rock International (HRI) is a globally recognized leader in the hospitality and entertainment industry, renowned for its vibrant venues that span over 70 countries with more than 265 locations. These venues include owned, licensed, and managed Rock Shops, Live Performance Venues, and Cafes, making Hard Rock a uniquely diverse and dynamic company within the leisure and entertainment sector. Since its inception, Hard Rock has built an impressive legacy, starting with an iconic Eric Clapton guitar and growing to house the world's largest and most valuable collection of authentic music memorabilia, featuring over 86,000 pieces displayed worldwide. The company is deeply devoted to delivering exceptional guest experiences and maintaining a strong global brand presence that combines music, culture, and hospitality seamlessly.
This role is open as a full-time position within Hard Rock’s Cafes division, where the Operations Manager plays a critical part in the successful management and operational execution of the business. The Operations Manager will oversee departmental profit and loss (P&L) expense lines as designated by the General Manager, ensuring financial goals are met in line with company standards while supporting senior leadership efforts to uphold Hard Rock’s core values and brand principles.
As an integral member of the cafe leadership team, the Operations Manager is responsible for mentoring and coaching staff, developing hourly employees into passionate brand ambassadors who deliver industry-leading customer service. This role requires strong financial acumen, a deep understanding of labor management, and the ability to coordinate cross-departmental partnerships to maintain consistent delivery of services that meet Hard Rock’s renowned quality standards. The Operations Manager will effectively manage labor schedules within budget forecasts, successfully run cost centers, and engage with guests about the brand’s unique connection to music, both contemporary and classic.
Beyond operational oversight, the Operations Manager will support talent acquisition and retention, ensuring the deployment of exceptionally talented individuals in roles that maximize their contributions to the cafe’s success. They will leverage performance review tools to clearly define goals and expectations, hold team members accountable, and actively support career development through structured learning coaching programs. This proactive approach to staff development allows Hard Rock to foster a motivated, engaged workforce committed to the brand’s vision.
The ideal candidate will demonstrate a self-motivated approach to personal and professional growth, exceptional communication skills, and creative problem-solving abilities. Hard Rock International is recognized not only for its iconic hospitality venues but also as an employer honored by Deloitte Private as a Best Managed Company and by Forbes for its commitment to diversity and inclusion, women’s workplace equality, and graduate employment opportunities. Hard Rock offers a comprehensive benefits package designed to support the health, well-being, and work-life balance of its team members and their families. This ranges from healthcare coverage to professional development support, making it an excellent opportunity for those passionate about combining operational expertise with a dedication to world-class guest experiences.
This role is open as a full-time position within Hard Rock’s Cafes division, where the Operations Manager plays a critical part in the successful management and operational execution of the business. The Operations Manager will oversee departmental profit and loss (P&L) expense lines as designated by the General Manager, ensuring financial goals are met in line with company standards while supporting senior leadership efforts to uphold Hard Rock’s core values and brand principles.
As an integral member of the cafe leadership team, the Operations Manager is responsible for mentoring and coaching staff, developing hourly employees into passionate brand ambassadors who deliver industry-leading customer service. This role requires strong financial acumen, a deep understanding of labor management, and the ability to coordinate cross-departmental partnerships to maintain consistent delivery of services that meet Hard Rock’s renowned quality standards. The Operations Manager will effectively manage labor schedules within budget forecasts, successfully run cost centers, and engage with guests about the brand’s unique connection to music, both contemporary and classic.
Beyond operational oversight, the Operations Manager will support talent acquisition and retention, ensuring the deployment of exceptionally talented individuals in roles that maximize their contributions to the cafe’s success. They will leverage performance review tools to clearly define goals and expectations, hold team members accountable, and actively support career development through structured learning coaching programs. This proactive approach to staff development allows Hard Rock to foster a motivated, engaged workforce committed to the brand’s vision.
The ideal candidate will demonstrate a self-motivated approach to personal and professional growth, exceptional communication skills, and creative problem-solving abilities. Hard Rock International is recognized not only for its iconic hospitality venues but also as an employer honored by Deloitte Private as a Best Managed Company and by Forbes for its commitment to diversity and inclusion, women’s workplace equality, and graduate employment opportunities. Hard Rock offers a comprehensive benefits package designed to support the health, well-being, and work-life balance of its team members and their families. This ranges from healthcare coverage to professional development support, making it an excellent opportunity for those passionate about combining operational expertise with a dedication to world-class guest experiences.
Job Requirements
- Minimum 3 years experience in operations management within the hospitality or restaurant industry
- experience managing high volume, casual-themed full-service restaurant operations
- strong financial literacy including budget and P&L management
- excellent leadership and team development skills
- outstanding communication and interpersonal skills
- ability to work in fast-paced environment with strong problem solving and decision making
- must be able to stand, walk, kneel, bend for extended periods
- ability to occasionally lift, push, pull, or carry up to 10 pounds
- willingness to travel by car or airplane as required
- fluency in English
- must demonstrate self-motivation and commitment to personal and professional growth
Job Qualifications
- Minimum 3 years in an Operations Managerial role with high volume exposure in a casual-themed, full-service restaurant
- ability to learn and introduce innovative ideas to the team
- genuine enthusiasm and aptitude for serving people
- excellent verbal and written communication skills
- high level of business acumen and common sense
- strong problem solving skills with the ability to diagnose and implement solutions
- strong communication and listening skills
- proficiency in technical or professional language to communicate complex ideas
- ability to effectively pitch and present information to various audiences
- fluency in English required, multiple language abilities a plus
Job Duties
- Demonstrate financial comprehension of the cafe's budget and P&L
- serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
- manage labor schedules in line with the cafe's budget and forecast models
- successfully run a department and/or cost center
- partner across all departments to support consistent execution of systems and processes to deliver products and services to Hard Rock's brand standards
- support senior management in building a highly functional hourly team who share a common vision and values
- execute established brand standards within the Rock Shop and seize opportunities to grow retail sales through staff and guest interaction
- foster an environment of customer service prioritizing guest satisfaction in every situation
- execute established standards for overall guest satisfaction that meet or exceed brand standards
- remain an objective observer of service standards to uphold guest expectations
- engage with guests regarding music both current and past
- support senior management in attracting and retaining talented individuals and placing them effectively
- define goals and expectations for team members using performance review tools and hold team accountable
- support staff development and career advancement
- serve as a Learning Coach developing and implementing learning and developmental programs for staff
- maintain a self-motivated approach to personal and professional growth
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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