Operations Manager

Hammetts Hotel is a distinguished hospitality establishment operating under the Main Street Hospitality brand, located within the vibrant Hammetts Wharf Campus. Known for its unique blend of place-based charm and top-tier service, Hammetts Hotel is committed to delivering exceptional guest experiences while fostering strong community ties. As part of the expanding Main Street portfolio of hotels, the property upholds brand values centered on kindness, integrity, accountability, and community investment. The hotel embodies a culture of hospitality that is not only welcoming and inclusive but also deeply rooted in environmental responsibility and local sustainability. With a dedicated team and a commitment to operational excellence, Hammetts Hotel leverages innovative practices and strong leadership to maintain its reputation as a preferred destination for guests seeking quality and connection.

The role of Operations Manager at Hammetts Hotel is a critical leadership position designed for a dynamic, hands-on professional who excels in both strategic planning and operational execution. This full-time, on-site leadership role demands a strong blend of entrepreneurial drive, operational expertise, and interpersonal skills. Reporting closely to the General Manager, the Operations Manager will oversee all aspects of daily hotel operations across departments including Front Office and Housekeeping, ensuring seamless coordination and adherence to brand standards. The position requires adaptability and the ability to assume the on-property leadership role in the absence of the General Manager. This role plays an integral part in driving overall operational performance, enhancing guest satisfaction, and fostering a culture of excellence by leading, mentoring, and motivating team members. The Operations Manager will be instrumental in optimizing processes, implementing cross-department initiatives, and actively contributing to financial oversight, including budget management, labor control, and revenue support.

Furthermore, the Operations Manager acts as a vital connector between the hotel team, Main Street Hospitality home office, and local community stakeholders, facilitating a collaborative environment that encourages creativity and accountability. This person champions a guest-first philosophy, driving continuous improvement through service recovery and reputation management efforts, while also ensuring compliance with safety regulations and operational standards. Among the key responsibilities is maintaining the property’s identity and upholding the singular character of Hammetts Hotel, alongside promoting environmental sustainability in everyday operations. The role demands a flexible schedule with availability for evenings, weekends, holidays, and occasional travel for company meetings or training.

Working at Hammetts Hotel offers a unique opportunity to impact a thriving hospitality environment where leadership, innovation, and community engagement converge. The ideal candidate will possess 3-5 years of progressive leadership experience in hotel operations, with a robust understanding of hospitality systems and a passion for nurturing team talent and delivering exceptional guest experiences. This role offers a rewarding career path within a growing portfolio of unique hotels, with a clear commitment to professional development, continuous improvement, and community involvement, aligned with Main Street Hospitality’s core values and vision.