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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,200.00 - $77,900.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Hammetts Hotel is a distinguished hospitality establishment operating under the Main Street Hospitality brand, located within the vibrant Hammetts Wharf Campus. Known for its unique blend of place-based charm and top-tier service, Hammetts Hotel is committed to delivering exceptional guest experiences while fostering strong community ties. As part of the expanding Main Street portfolio of hotels, the property upholds brand values centered on kindness, integrity, accountability, and community investment. The hotel embodies a culture of hospitality that is not only welcoming and inclusive but also deeply rooted in environmental responsibility and local sustainability. With a dedicated team and a commitment... Show More
Job Requirements
- Must be eligible to work in the United States
- Ability to work flexible hours including weekends evenings holidays and special events
- Willingness to travel occasionally for company meetings training or off-site events
- Ability to walk the property stand for extended periods and navigate guest and back-of-house spaces
- Ability to lift or carry items up to 25 pounds occasionally
- Comfortable working in both office settings and active guest-facing environments
Job Qualifications
- Associate’s degree in Hospitality Management Business Administration or related field or equivalent work experience
- 3-5 years of progressive leadership experience in hotel operations including department manager or department head
- Demonstrated ability to lead diverse teams manage cross-functional operations and drive financial performance
- Familiarity with hotel PMS POS systems workforce management platforms and reporting dashboards
- Understanding of labor law health and safety standards and hospitality best practices
- Strong leadership and interpersonal skills with ability to motivate and develop teams
- Excellent communication problem-solving and decision-making abilities
- Commitment to upholding brand values and guest-centered service culture
Job Duties
- Oversee day-to-day hotel operations across all departments including Front Office and Housekeeping
- Act as the on-property leader in the absence of the General Manager ensuring continuity of operations and guest care
- Coordinate cross-departmental initiatives and ensure alignment on service delivery cleanliness standards and property maintenance
- Implement and monitor systems for efficient scheduling productivity management and operational coverage
- Maintain adequate staffing levels by coordinating shift coverage arranging replacements or assuming shifts as needed
- Champion a consistent guest-first culture by modeling Main Street’s HEART of Hospitality principles in daily operations
- Monitor guest feedback channels service recovery trends and key performance indicators lead initiatives to improve Net Promoter Score TripAdvisor ratings and reputation management
- Conduct regular property walkthroughs to assess cleanliness aesthetics safety and service touchpoints
- Empower staff to proactively resolve guest concerns while upholding brand standards
- Review and maintain accuracy of the hotel’s website and booking engine content
- Respond promptly and professionally to all guest emails
- Lead department with clarity consistency and accountability ensuring team alignment with property goals and standards
- Conduct regular performance check-ins operational briefings and leadership huddles to promote communication
- Recruit and build a strong operations leadership team through effective staffing onboarding and development in partnership with People Operations
- Identify and support high-potential talent for cross-training mentorship and career progression
- Assist in the development monitoring and execution of departmental budgets cost controls labor management and invoice processing
- Analyze operational KPIs including occupancy ADR RevPAR labor costs guest satisfaction and GOP performance to make informed adjustments
- Administer and reconcile team tip distribution
- Partner with Finance to review forecasts P&L statements and expense variances monthly
- Support revenue generation through operational readiness for packages events seasonal activations and group business
- Ensure compliance with labor health and safety laws licensing and operational regulations
- Support the implementation of emergency protocols safety drills and property maintenance schedules
- Prepare and submit accident or injury reports timely
- Maintain equipment in proper working condition
- Maintain key control procedures
- Uphold high standards for cleanliness sanitation and preventive maintenance in all areas
- Uphold the individuality and character of the property while aligning operations with brand principles
- Support local community relationships event activations and philanthropic initiatives
- Continuously assess and refine operational practices to reflect sustainability goals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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