Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Employee stock purchase plan
401(k) matching
Tuition Reimbursement
Vision Insurance
Job Description
AvalonBay Communities is a prominent real estate investment trust (REIT) and property management company specializing in the development, construction, and management of high-quality apartment communities across the United States. Founded in 1978, AvalonBay has grown to become one of the leading providers of premium residential living environments, known for its commitment to creating exceptional places that residents are proud to call home. As a publicly traded company, AvalonBay operates with a strong focus on sustainability, community engagement, and innovation in property management technologies. The company’s portfolio is characterized by thoughtfully designed apartment homes with superior amenities, positioned in vibrant neighborhoods that offer convenience and lifestyle benefits to residents. AvalonBay emphasizes a culture rooted in integrity, caring, and continuous improvement, fostering a supportive and inclusive workplace for its associates.
The Community Manager role at AvalonBay Communities is a pivotal leadership position responsible for effectively managing a residential apartment community or group of communities. This role requires a dynamic professional who is passionate about elevating the resident experience while overseeing operational and financial performance. The Community Manager will lead an extraordinary leasing team, ensuring top-tier customer service, community engagement, and maintenance support work in harmony. Key responsibilities include enforcing lease agreements, fostering positive resident relations, and managing budgets to meet targeted revenue and expense goals. The role demands a strong ability to resolve resident issues promptly, organize community events to cultivate a sense of belonging, and sustain high standards of quality and luxury living.
AvalonBay seeks candidates with proven experience in multi-family property management or related fields such as retail and hospitality property management. This position combines strategic leadership with hands-on operational management, requiring the incumbent to utilize data and reporting tools to diagnose challenges and implement solutions. People management skills are essential, as the Community Manager mentors and develops team members through coaching and performance feedback. Additionally, managing vendor contracts and exercising professional judgment with composure under varying circumstances form a crucial part of this role.
AvalonBay Communities offers comprehensive benefits, career advancement opportunities based on achievement, and a culture that values diversity and inclusion. The company is committed to being an equal opportunity employer and encourages individuals from diverse backgrounds to apply. This employment opportunity is not only about managing properties but about being a pioneer in the apartment living experience, ensuring each community under AvalonBay’s care is synonymous with luxury, comfort, and exceptional customer care.
The Community Manager role at AvalonBay Communities is a pivotal leadership position responsible for effectively managing a residential apartment community or group of communities. This role requires a dynamic professional who is passionate about elevating the resident experience while overseeing operational and financial performance. The Community Manager will lead an extraordinary leasing team, ensuring top-tier customer service, community engagement, and maintenance support work in harmony. Key responsibilities include enforcing lease agreements, fostering positive resident relations, and managing budgets to meet targeted revenue and expense goals. The role demands a strong ability to resolve resident issues promptly, organize community events to cultivate a sense of belonging, and sustain high standards of quality and luxury living.
AvalonBay seeks candidates with proven experience in multi-family property management or related fields such as retail and hospitality property management. This position combines strategic leadership with hands-on operational management, requiring the incumbent to utilize data and reporting tools to diagnose challenges and implement solutions. People management skills are essential, as the Community Manager mentors and develops team members through coaching and performance feedback. Additionally, managing vendor contracts and exercising professional judgment with composure under varying circumstances form a crucial part of this role.
AvalonBay Communities offers comprehensive benefits, career advancement opportunities based on achievement, and a culture that values diversity and inclusion. The company is committed to being an equal opportunity employer and encourages individuals from diverse backgrounds to apply. This employment opportunity is not only about managing properties but about being a pioneer in the apartment living experience, ensuring each community under AvalonBay’s care is synonymous with luxury, comfort, and exceptional customer care.
Job Requirements
- High school diploma or equivalent (GED)
- 5+ years of multi-family or related property management experience
- 2+ years of people management experience
- Experience managing community operations including financials and customer service
- Proven ability to resolve resident issues effectively
- Experience managing vendor contracts
- Ability to use data and reports for problem-solving
Job Qualifications
- High school diploma or equivalent (GED) required
- Bachelor’s degree preferred
- 5+ years of multi-family or related property management experience required, equivalent experience in retail and/or hospitality property management
- 2+ years of people management experience
- Experience managing community operations, including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing
- Ability to exercise professional judgment with composure
- Experience supporting and developing subordinates and providing feedback and coaching to improve performance
Job Duties
- Foster positive relationships with residents, addressing their concerns and resolving issues promptly
- Enforce lease agreements and community policies consistently and fairly
- Organize and manage resident events and initiatives to promote a sense of community
- Prepare and manage the property's budget, including revenue, expenses, and capital improvements
- Oversee office operations, including leasing and resident relations
- Partner with maintenance teams to ensure community upkeep
- Utilize data and reporting tools to develop solutions that sustain customer service excellence and financial performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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