Operations Manager

MV Transportation is a leading transportation management company specializing in paratransit and public transit services across the United States. Known for its commitment to safety, customer service, and operational excellence, MV Transportation partners with various governmental agencies and private organizations to provide reliable and efficient transportation solutions. With a strong focus on compliance and innovation, the company strives to enhance mobility options for communities while maintaining high standards of service. MV Transportation supports a diverse workforce and invests in employee development to foster a culture of growth and inclusion.

The role of Operations Manager at MV Transportation is crucial to ensuring that transportation contracts are executed efficiently and in strict compliance with contractual obligations and company policies. This position offers an employment opportunity in California with a competitive starting salary range from $80,000 to $100,360 annually. The Operations Manager will lead the daily operations of an assigned location, providing leadership, direction, and support to staff to achieve annual business objectives. This role requires a strong focus on managing on-time performance, driver availability, and overall customer satisfaction.

The Operations Manager's responsibilities extend to overseeing call center functions, enhancing customer relations through direct and outreach programs, and mentoring location staff with effective training strategies. A key part of the role involves maintaining a robust safety culture by assisting in the implementation and monitoring of safety and training initiatives aligned with regulatory and contractual requirements. By regularly reviewing operational metrics and conducting departmental audits, the Operations Manager ensures continuous improvement and adherence to company standards.

This position demands excellent communication skills, both written and verbal, and the capability to work independently while fostering teamwork among location staff and support teams. Candidates should be experienced in managing busy and dynamic environments, particularly within paratransit or similar transport sectors. Familiarity with scheduling software like Trapeze is preferred to support operational efficiency. In addition to operational duties, the role includes engaging in labor and employee relations activities to maintain a positive and productive workplace.

MV Transportation is dedicated to offering comprehensive healthcare benefits, including PPO medical plans, prescription coverage, dental and vision insurance for employees and their dependents, telemedicine services, and various other health-related programs. Employees are also eligible for retirement benefits through a 401(k) plan, generous paid time off accrual from the start of employment, paid holidays, and sick leave that accumulates based on hours worked. Referral bonuses for drivers and mechanics represent additional compensation incentives.

The company upholds a strict Equal Employment Opportunity policy, ensuring fair hiring practices without discrimination based on race, color, religion, national origin, gender, disability, military status, or other protected characteristics. Applicants may undergo background checks and drug testing where permitted by law. This role presents a chance to be part of a respected organization dedicated to community transportation services and operational excellence, offering stability and growth opportunities within the industry.