Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,300.00 - $74,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company acclaimed for its innovative approach within the industry. With a commanding presence in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate has rapidly expanded its footprint internationally, establishing operations throughout Europe, Latin America, and the Caribbean. The company manages an impressive portfolio of global properties valued at over $20 billion, generating cumulative revenues exceeding $5 billion. Highgate delivers expert guidance at every stage of the hospitality property lifecycle, from initial planning and development through recapitalization or disposition. This comprehensive expertise positions Highgate... Show More
Job Requirements
- High school diploma or equivalent
- minimum 5 years of progressive hotel experience
- at least 2 years of supervisory experience
- proficiency in Windows and office software
- able to work long hours when required
- able to exert up to 25 pounds of force occasionally
- excellent verbal and written communication skills
- ability to listen and clarify concerns
- multitasking and prioritization skills
- attentive, friendly, courteous and service-oriented demeanor
- reliable attendance
- professional personal appearance and grooming
- compliance with company standards and regulations
- problem-solving abilities
- ability to handle confidential information
- willingness to perform other duties as requested
Job Qualifications
- At least 5 years of progressive experience in a hotel
- 2+ years previous supervisory responsibilities
- proficient in Windows, company approved spreadsheets and word processing
- able to communicate effectively verbally and in writing with employees and guests
- effective listening and clarifying concerns
- able to multitask and prioritize departmental functions
- approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- maintain regular attendance in compliance with Highgate hotel standards
- maintain high standards of personal appearance and grooming including wearing nametags
- comply with Highgate hotel standards and regulations
- able to manage productivity and identify problem areas with solutions
- effective in handling problems including anticipating, preventing, identifying and solving problems
- able to understand and evaluate complex information to meet objectives
- able to maintain confidentiality of information
Job Duties
- Assist the General Manager and Assistant General Manager with managing the Front Office operation
- provide strong lobby presence to assist front desk agents and guests
- provide all aspects of shift coverage in Food & Beverage operations as needed
- balance the hotel room type inventory
- ensure all areas of the Front Desk and Food & Beverage operations are functioning to Paramount standards including cleanliness and authorized guest areas
- monitor and action upsell program
- handle guests' special requests and customer complaints during shift
- perform all other front desk duties and responsibilities
- investigate and handle complaints, disturbances, emergencies during shift
- manage employee payroll, track attendance Dayforce, time edits, and conduct call-arounds for overtime as needed
- coach, train, counsel hourly associates and administer discipline as needed
- perform some Night Audit functions and produce Night Audit reports
- prepare, copy, and distribute reports as required
- attend and contribute to periodic meetings to maintain favorable working relationships and promote morale, productivity, and efficiency
- participate in M.O.D. coverage as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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