Operations Manager

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $70,000.00 - $75,000.00

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee Discounts

Professional development opportunities

Employee wellness programs

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company that stands as an innovator in the industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is rapidly expanding its footprint internationally across Europe, Latin America, and the Caribbean. The company's extensive portfolio boasts global properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate excels in providing expert guidance throughout all stages of the hospitality property cycle—from initial planning and development through recapitalization or disposition. Known for... Show More

Job Requirements

High school diploma or equivalent
at least 5 years of experience in hospitality or related field
previous supervisory responsibilities
proficiency in Windows and Microsoft Office applications
ability to work long hours including nights and weekends
capable of performing sedentary work with occasional lifting up to 10 pounds
excellent communication skills both verbal and written
ability to handle multiple priorities and work under pressure
demonstrate poise and professionalism while addressing guest and employee concerns
maintain regular attendance and punctuality
uphold high standards of personal appearance and grooming
comply with Highgate Hotel Standards and regulations
ability to identify and solve problems proactively
maintain confidentiality of sensitive information
willingness to perform other duties as assigned by management

Job Qualifications

At least 5 years of progressive experience in a hotel or related field
or a 2-year college degree and minimum 3 years of progressive experience
or a 4-year degree and minimum 1 year of progressive experience
previous supervisory responsibilities
proficient in Windows, company-approved spreadsheets and word processing
effective verbal and written communication skills with all levels of employees and guests
ability to multitask and prioritize departmental functions
effective in listening, understanding, and clarifying concerns
approach all encounters with a friendly, courteous, and service-oriented manner

Job Duties

Assist the Director and Assistant Director of Front Office with managing the Front Office operation
provide support to other departments including Food and Beverage, Housekeeping, and Engineering
provide strong lobby presence to assist front desk agents and guests
provide all aspects of shift coverage in Food and Beverage operations as needed
balance the hotel room type inventory
ensure all areas of the lobby, Mezzanine level, and Food and Beverage operations meet Paramount standards including cleanliness and safety
monitor and action Nor 1 upsell program
handle guest special requests and customer complaints during shift
perform all other front desk duties and responsibilities
investigate and handle complaints, disturbances, emergencies during shift
manage employee payroll, track attendance ADP, time edits, and conduct call-arounds for overtime
coach, train, counsel hourly associates and administer discipline as needed
perform some Night Audit functions and produce Night Audit reports
prepare, copy, and distribute reports as required
attend and contribute to periodic meetings to foster morale and productivity
attend all required hotel meetings and trainings
participate in Management on Duty coverage as required

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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