Operations Management Program Service Director

The hiring organization is a prominent provider in the social and human services sector, dedicated to delivering compassionate and effective care for individuals with acquired brain injuries and other needs. They emphasize a mission-driven approach to service delivery, fostering a supportive and collaborative environment for both staff and the individuals they serve. Their commitment to quality, compliance, and continuous improvement distinguishes them as a leader within their field. The company values strong leadership, teamwork, and a proactive stance toward health, safety, and regulatory adherence, ensuring that all programs and services uphold the highest standards.

This role is for an Interim Operations Management Program Service Director within their ABI (Acquired Brain Injury) services. It is a short-term position with an expected length of 4 weeks, but it may extend up to 12 weeks depending on organizational needs. This opportunity is ideal for a professional seeking to advance their career trajectory in social and human services within a dynamic and impactful environment. The director plays a crucial role by providing direction, leadership, and supervision to staff tasked with executing program operations and maintaining service quality. This involves enforcing company policies related to healthcare, safety, and program standards. The director reviews and monitors treatment and service delivery plans, ensuring that they are properly developed and implemented to meet the needs of individuals served.

Key responsibilities include participating in licensing reviews and helping to develop corrective plans to ensure compliance, overseeing the consistent implementation of such plans, and maintaining licensure for all assigned homes and programs. Communication is a vital part of the role, requiring the director to build and promote relationships with families, case managers, regional communities, and other professionals. The director regularly interacts with parents and guardians to address the needs, progress, and concerns of individuals receiving services.

Additionally, the role involves ensuring that policies and systems are in place for managing individuals receiving support and handling company funds responsibly. The director must exhibit strong leadership qualities, possess excellent organizational and multitasking skills, and communicate effectively across various stakeholder groups. This temporary yet strategically important role offers a unique chance to contribute meaningfully to the lives of individuals with specialized care needs while working within a supportive and mission-focused organizational culture.